About Portless
Portless is a global logistics powerhouse redefining the Direct Supply Chain. By leveraging a sophisticated multi-warehouse network, we empower brands to scale globally without the traditional friction of international fulfillment. We replace logistics headaches with a "white-glove" onboarding experience, turning complex global operations into a competitive advantage for our clients
About the Role
You are the technical and operational owner for bringing merchants live on the Portless stack. This role is critical in providing a "Ritz-Carlton" onboarding experience—anticipating merchant needs, configuring complex integrations, and ensuring operational readiness for Day 1 execution and a seamless transition to the Hypercare team for ongoing stabilization. You are not a SaaS consultant; you are a logistics architect who understands how data flows across the warehouse floor and into the cloud.
What You’ll Own (Responsibilities)
White-Glove Guidance: Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones.
Execution of Implementation Plans: Develop detailed plans ensuring projects are completed on time and within scope.
Proactive Communication: Maintain clear, consistent updates for stakeholders, identifying potential delays before they escalate.
Systemic Orchestration: Lead the integration of client ERP/OMS systems with Portless via API and EDI protocols.
Data Integrity: Oversee the migration of SKU and inventory data, ensuring formats are mapped correctly and validated for accuracy.
Technical Troubleshooting: Resolve complex issues during the setup of Shopify configurations and custom integrations.
Warehouse Process Validation: Partner with Operations to validate workflows for receiving, picking, and packing.
Supplier Orchestration: Coach merchants on product best practices, labeling, and inbound routing requirements to ensure efficient receiving.
Equipment & Layout Readiness: Ensure physical pack stations and replenish strategies are optimized for the merchant's profile.
Zero-Defect Launch: Lead the transition from sandbox to production, ensuring all technical and operational "go-live" criteria are met with 100% accuracy.
Technical Documentation & Handover: Develop comprehensive merchant-specific SOPs and technical maps. Conduct formal handoff sessions to the Hypercare and Customer Success teams to ensure long-term stability.
Post-Launch Stabilization: Act as the primary technical point of contact during the immediate "Day 1" window, resolving any initial friction before officially graduating the merchant to Hypercare.
Onboarding Retro & Optimization: Conduct post-implementation reviews to identify framework improvements, ensuring each subsequent launch is faster and more efficient than the last. Qualifications
Fluent in English: Exceptional communication and presentation skills.
3+ Years of Experience: Proven track record in implementation, onboarding, or warehouse technology roles.
Technical Proficiency: Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations.
Logistics Knowledge: Strong understanding of inventory management, non-bonded/bonded requirements, and e-commerce fulfillment.
Problem Solving: Advanced analytical skills with data manipulation (Excel/SQL) and a proactive approach to issue resolution. Values
Extreme Ownership: Ability to work as part of a kind-and-caring team while owning outcomes.
Strategic Boldness: Knows when to think outside the box to drive measured value for the merchant.
Operational Precision: Meticulous attention to detail in a fast-paced "0-to-1" environment. Ideal Candidate Profile
You are a "Technical Generalist" who loves the physical world. You get a rush from seeing a digital order successfully turn into a physical package leaving a dock. You are meticulous—almost obsessive—about detail, knowing that in logistics, "precision is the only version of kindness." You want to build the gold standard for how 3PL onboarding should look in a global, digital-first economy.
Portless is a global logistics platform that redefines the Direct Supply Chain by leveraging a sophisticated multi-warehouse network to enable brands to scale globally without traditional international fulfillment friction. The company provides a white-glove onboarding experience that transforms complex global logistics operations into a competitive advantage for clients. Portless specializes in replacing logistics headaches with seamless integration of merchant systems via APIs and EDI protocols, comprehensive data migration, and operational readiness across their distributed warehouse network. Their platform handles end-to-end fulfillment management including inventory inbounding, order orchestration, and merchant onboarding with a focus on zero-defect launches and long-term operational stability.
