Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.
The Opportunity
As an Injury Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry.
Salary Range: $71,100 - $80,000
Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.
How You Will Make an Impact
Delivers an industry-leading claim experience for all policyholders and claimants
Confirms coverage and determines liability for a wide range of accident scenarios
Consistently makes prompt and courteous contact with every party involved in a claim
Maintains and updates a diary/schedule for each claim in the adjuster's pending
Responds to claim correspondence in a timely fashion with very high quality
Obtains detailed accident descriptions from drivers, passengers and witnesses
Coordinates the repair of damaged vehicles, and assists with rental reimbursement
Sets and maintains a loss reserve for every claim in the adjuster's pending
Evaluates and settles injury claims from soft tissue to fatalities, including attorney-represented claims
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Interacts and communicates effectively with customers, peers, vendors and managers
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
What You Will Need to Succeed
Bachelor’s degree preferred
2+ years of successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims across multiple states
Demonstrated high quality claim handling balanced with strong productivity
Strong technical understanding of liability and casualty principles
Aptitude to quickly learn and apply new concepts
Coachable and committed to professional growth
Experience managing complex personal auto claims through closure
Viewed as a resource within team and functional area
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Ability to approach problems with an open mind
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.
Please see our Privacy Notice available HERE for more information on how we process your personal data.
Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact
Root is an insurtech company on a mission to revolutionize the auto insurance industry by creating experiences customers love at prices they can't believe. The company harnesses machine learning and mobile telematic platforms to build innovative insurance products that challenge the archaic, complicated nature of traditional car insurance. Root's engineering team is committed to building a flexible technology platform that enables product designers and quantitative scientists to quickly test ideas, deploy them to production, and iterate with the goal of delivering delightful customer experiences coupled with effective risk management. The company has built one of the most innovative insurtech platforms in the world, fundamentally rethinking how insurance products are designed and delivered.
