We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations.The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking.Working Hours: 10:00 AM – 6:00 PM EST
Key Responsibilities:
Lead / Quote Follow-Up & Conversion
Follow up on existing quotes at pre-determined times
Engage prospects to understand trip details, needs, and decision timelines
Convert qualified leads into booked reservations
Customer Relationship Management
Build rapport with schools, corporate clients, tour groups, and private customers
Maintain consistent communication throughout the sales cycle
Provide professional, friendly, and knowledgeable service
Objection Handling & Closing
Address customer questions regarding pricing, availability, and safety
Reinforce company value propositions (safety record, reliability, service quality)
Proactively close sales and secure deposits
Lead Management & CRM Tracking
Maintain accurate records of all interactions in CRM system
Track lead status, follow-ups, and conversion outcomes
Ensure no opportunities fall through the cracks
Feedback Collection & Continuous Improvement
Gather feedback from lost or inactive leads
Identify trends in objections or lost business
Provide insights to management to improve pricing, service, and sales strategy
Qualifications:
2+ years of inside sales, customer service, or call center experience
Strong phone presence and written communication skills
Excellent organizational and time management abilities
Comfortable using CRM systems and sales tools
Ability to handle multiple inquiries and prioritize effectively
Self-motivated with a results-oriented mindset
Key Performance Indicators (KPIs):
Outbound calls made on time
Conversion rates
Contact rate
Quote to Reservation
Quote to Re-Quote
Follow-up completion rate
Customer satisfaction scores
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at .
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions operating across over 150 countries. The company specializes in connecting businesses with world-class freelance professionals and delivering comprehensive outsourcing services tailored to client needs. Their mission is to empower business growth by seamlessly bridging skill and resource gaps through an expertly vetted global talent pool. They operate with headquarters in Overland Park, Kansas, USA, and maintain service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina, emphasizing remote work arrangements that enable professionals to achieve optimal work-life balance.
