Inside Sales Manager

Responsibilities:

• Lead and manage the inside sales team: Oversee daily inside sales activities, ensuring effective lead management, timely follow-ups, and a disciplined approach to pipeline progression.
• Sales strategy execution: Develop and implement sales strategies that align with company goals, ensuring the inside sales team meets and exceeds monthly, quarterly, and annual sales quotas.
• Customer relationship management: Build and maintain strong relationships with healthcare professionals, hospitals, clinics, and distributors to ensure product adoption and customer loyalty.
• Market analysis and reporting: Monitor market trends, competitive landscape, and customer feedback to provide insights into product positioning and sales strategies.
• Sales process optimization: Streamline sales processes and ensure effective use of CRM tools (e.g., Salesforce) to track leads, opportunities, and pipeline.
• Collaboration with cross-functional teams: Act as the key liaison between inside sales, marketing, and field sales, ensuring seamless handoff of qualified opportunities, maintaining alignment on customer strategy, and optimizing workflows between teams.
• Product knowledge: Maintain a deep understanding of the medical devices we sell, including their benefits, applications, and technical features, to provide valuable information and support to customers.
• Training and development: Lead structured coaching, mentoring, and skill development programs to ensure continuous improvement and career progression for inside sales reps.
• Reporting and forecasting: Regularly track and analyze individual and team performance metrics (e.g., conversion rates, outreach effectiveness) to drive accountability and continuous improvement.
• This position does have supervisory responsibilities.

Requirements:

• Bachelor’s degree in business, Sales, Marketing, or a related field (preferred).
• 10+ years of experience in inside sales, with at least 2 years in managerial or leadership role within the medical device or healthcare industry (preferred).
• Strong knowledge of medical devices, healthcare systems, and industry regulations (e.g., FDA, HIPAA).
• Proven track record of leading sales teams to success and achieving sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficient in using CRM software (Salesforce or similar) and Microsoft Office Suite.
• Strong analytical skills with the ability to make data-driven decisions.

Behaviors:

• Action-Oriented, Approachability, Building Effective Teams, Business Acumen, Career Ambition, Composure, Courage (Managerial), Customer Focus, Decision Quality, Informing, Integrity & Trust, Interpersonal Savvy, Planning