Must live in Mountain or Central Time Zone to be considered.
The Inside Sales Representative (ISR) is a key driver of Smart Care’s revenue growth. This inside sales role focuses on identifying, contacting, and qualifying prospective customers within target markets. Through phone and email outreach, the ISR builds relationships, uncovers customer needs, schedules qualified meetings for the field sales team, and generates work orders. Success is measured by the generation of Sales Qualified Leads and prospective customer outreach activities.
This role partners closely with sales and marketing and is ideal for someone looking to grow a career in B2B sales.
Key Responsibilities
Prospect and engage decision-makers through outbound phone and email outreach
Qualify leads based on customer needs, budget, timeline, and fit and hand-off to salesperson
Set meetings and appointments for field sales representatives and generate work orders
Clearly communicate Smart Care’s value proposition and overcome basic objections
Maintain accurate activity, lead status, and notes in CRM and sales tools
Collaborate with marketing and sales to support campaigns and initiatives
Provide feedback to improve messaging, scripts, and outreach strategies
Meet or exceed SQL and activity goals Qualifications
Professional, results‑driven, and motivated to build a sales career
Comfortable making outbound calls and communicating via email with sales aptitude
Strong listening, communication, and organization skills
Ability to manage time effectively and work independently
Positive, team‑oriented attitude Experience & Skills
Bachelor’s degree preferred OR 1–2+ years of experience in sales, customer service, lead generation, or cold calling
B2B services sales experience a plus
Familiarity with CRM and sales/marketing tools, and/or Microsoft Office
Understanding of sales funnel and lead qualification concepts About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
Smart Care operates in the Non-Commercial Foodservice segment, managing relationships with major national accounts such as Aramark. The company works with a matrix field sales organization to grow assigned accounts by adding new individual locations. Smart Care develops and deploys strategic approaches for account portfolios including growth, pricing, and contractual strategies to achieve growth and retention goals.
