As a Senior Inside Sales Representative at Vonage Business, you will be responsible for managing inside sales activities within the largest and most complex geographic regions and/or business customer segments. Your primary objective will be to identify and qualify business opportunities, develop strategic selling strategies, and drive the sales process from prospecting to closure. You will play a pivotal role in fostering positive relationships with key customers and stakeholders, while also providing guidance and mentorship to junior team members.
Key Responsibilities:
- Identify and qualify business opportunities within assigned geographic regions and/or business customer segments.
- Develop and execute account/territory selling strategies to maximize sales opportunities.
- Prepare and deliver formal proposals to decision makers within customer organizations.
- Manage all steps of the selling process, from prospecting to closure, ensuring smooth coordination and communication.
- Overcome objections and coordinate complex decision-making processes to facilitate closure.
- Gather and assess customer feedback to understand satisfaction levels and anticipate future market needs and trends.
- Cultivate key customer and opinion leader relationships to drive business growth.
- Collaborate with sales teams to monitor and optimize sales performance.
- Serve as a liaison between customers, internal stakeholders, and Inside Sales management.
- Lead efforts to identify and develop effective sales and education tools.
Requirements:
- Proven experience in inside sales, preferably within a complex B2B sales environment.
- Proficiency in all aspects of the sales cycle, including prospecting, discovery, presentation, demonstration, and closing.
- Familiarity with Vonage Business products and services, as well as industry-specific knowledge.
- Strong proficiency in Microsoft business tools, Salesforce.com, and other communication tools.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse groups of stakeholders.
- Ability to provide guidance and mentorship to less experienced team members.
- Demonstrated ability to overcome objections and convert prospects into customers.
- Strong integrity and commitment to customer satisfaction.
- Ability to maintain professional relationships with customers and colleagues, exhibiting loyalty and dedication to the organization's mission, vision, and values.