Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
Your Opportunity
As an Instructional Design Advisor, you are responsible for planning, organizing, updating, and developing training content to meet specific training needs. This includes analyzing the learning needs to identify training gaps, working with subject matter experts (SMEs) to develop source course content, and developing web-based or instructor-led courses that meet business needs. You are also responsible for tracking and analyzing the effectiveness of training programs by examining learner satisfaction, proficiency, and job performance.
As a qualified expert, you:
Analyze learning needs and partner with internal customers to provide input for course content and assist with the implementation and further evaluation of course content and create explainer videos and educational content
Plan, organize, and develop training content to meet specific training needs by using authoring tools and software to create e-content from scratch and modify existing e-content and focus on high-quality, well-functioning eLearning courses
Work on more complex assignments and issues; serves as an expert in eLearning trends and actively participate in workshops, meetings, and work-related team events and provide guidance and advisory to the learning community at all levels.
Support quality control processes and improvement initiatives arising out of them and implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Excellent knowledge of Learning and Servicing tools specifically eLearning related as well as contributing process superuser activities, such as community participation, info sharing, issue escalation, and training delivery
Ensure operations according to defined KPIs and SLAs and develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way
Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness and achieve our People Support Solutions vision by driving global consistency through collaboration.
Reaching high customer satisfaction through consistent, high-quality delivery and application of customer care principles (measured by defined stakeholder feedback)
Who you are
We are seeking an individual with a Bachelor’s degree preferably and 2+ years of experience in Instructional Design and 2+ years of experience with e-content authoring tools (Articulate Presenter, Articulate Storyline, Lectora, etc.)
Strong communication skills in English (written and spoken) is essential. Additional languages a plus, based on region/customer requirements.
Solid experience with digital technology and editing software packages (e.g. Adobe Creative Suite, Adobe Premiere, Adobe After Effects)
Experience with Cornerstone or other cloud-based learning management solutions
Creative mind and storytelling skills
Experience leading instructional design development projects within the Pharma /Medical Device industry.
In exchange we provide you with
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Hungary
