Overview
Insurance Customer Relations Specialist - REMOTE
AIS Insurance
Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in an insurance customer service career. This position will be working remotely from home and must be able to work Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST.
Job Summary
In this position the employee learns the basics of personal lines insurance (i.e. auto, homeowners, etc). This is an entry-level position for Customer Relations Specialist and will be required to attend pre-licensing class and obtain a property and casualty license. The primary job function is to service and quote the Company’s products and/or services, in all 50 states with multiple insurance carriers, by telephone and electronic means.
State specific pay scales for this role are as follows:
$50,083 to $61,212 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$45,074 to $55,091 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$40,066 to $48,970 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
In CA: Typical hiring range is $50,083 to $61,212
Responsibilities
Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment
Answer incoming customer calls to service and maintain existing accounts
Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage
Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
Meet pre-defined individual performance objectives based on productivity and customer satisfaction
Available to work overtime as needed
Qualifications
Excellent verbal and written communication skills
Knowledge of multiple insurance carriers preferred
Knowledge of multiple state insurance regulations preferred
Multi-tasking ability, detail oriented and exceptional organizational skills
Strong interpersonal skills, a team player and the ability to empathize with customers
Solid computer and typing skills; PC literate in a Windows environment
Ability to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platforms
Strong problem resolution skills
Bilingual Spanish a plus
Education/Experience
High School diploma or its equivalent
Bachelor's degree a plus
Active Resident Property & Casualty Insurance Producer license
Must be eligible to obtain licensing in all states
1+ years customer service experience in the insurance or related industry
Physical Requirements
Work-from-home requirements:
Dedicated, quiet workspace
High-speed internet via reliable provider
Ability to attend virtual meetings and training sessions
Shift: Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST
About the Company
Apply today for a career at AIS as an Insurance Customer Relations Specialist!
Why choose a career at AIS?
Auto Insurance Specialists has been offering quality insurance products to California residents for over 55 years and since 2006 has expanded its online sales and service capabilities across all 50 states. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here:
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Perks and Benefits
We offer many great benefits, including:
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Pay Range
USD $40,519.00 - USD $70,777.00 /Yr.
AIS Insurance is an insurance customer service company that specializes in personal lines insurance products including auto, homeowners, and related coverage. The company operates across all 50 states and works with multiple insurance carriers to provide customer service, quoting, and policy management services. Their primary function is to service existing customer accounts and generate new business by educating customers about insurance needs and providing estimates through telephone and electronic means.
