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IT Support Engineer - South Africa

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Location
AO, BF + 58 more
M-KOPA

Job Description

We are looking for an IT Support Engineer based in South Africa to join our global IT team; as we continue to scale and drive digital and financial inclusion across our markets.

As an IT Support Engineer, you would be installing and configuring computer hardware’s, software’s, systems, networks, printers and scanners, provisioning user support for both remote and on-premises staff and troubleshooting and resolving issues with software or hardware in a timely manner using the available resources within the company.

About Us

We foster a culture of autonomy where one can work independently but at the same time build on their team oriented attitudes by working with and helping other colleagues and departments.

You would be walking colleagues or clients through steps to help them resolve their technical problems, responding to priority Incidences and Alerts via Phone, In person or electronically during and or after office hours while maintaining procedures and reports that provide technical support to the entire organization.

Additionally, to ensure security and privacy of Networks and computer systems, you would be supporting the implementation of new solutions or applications, analyzing records and logs to spot underlying trends and potential issues. By extension, you would be tasked with creating accounts for new users and assisting them with password or login problems.

This will be a Hybrid role, working from our Johannesburg based office in Bryanston while collaborating with colleagues both within South Africa as well as across our various global locations.

Expertise

Our expectation is that you have a working knowledge and expertise with variety of software, hardware, and applications including but not limited to Microsoft Office 365, Dynamics 365, Windows 11,3cx, Fresh works, In-tunes and Sophos, with a minimum of 2-years experience in a technical support role.

If you have a basic understanding of Cloud and MSSQL Knowledge, coupled with Microsoft Certified IT Professional/CCNA Certifications then you might be the right person for the role.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

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About the job

Mar 5, 2025

Full-time

  1. AO Angola
  2. BF Burkina Faso
  3. BI Burundi
  4. BJ Benin
  5. BW Botswana
  6. CD Congo - Kinshasa
  7. CF Central African Republic
  8. CG Congo - Brazzaville
  9. CI Côte d’Ivoire
  10. CM Cameroon
  11. CV Cape Verde
  12. DJ Djibouti
  13. DZ Algeria
  14. EG Egypt
  15. EH Western Sahara
  16. ER Eritrea
  17. ET Ethiopia
  18. GA Gabon
  19. GH Ghana
  20. GM Gambia
  21. GN Guinea
  22. GQ Equatorial Guinea
  23. GW Guinea-Bissau
  24. IO British Indian Ocean Territory
  25. KE Kenya
  26. KM Comoros
  27. LR Liberia
  28. LS Lesotho
  29. LY Libya
  30. MA Morocco
  31. MG Madagascar
  32. ML Mali
  33. MR Mauritania
  34. MU Mauritius
  35. MW Malawi
  36. MZ Mozambique
  37. NA Namibia
  38. NE Niger
  39. NG Nigeria
  40. RE Réunion
  41. RW Rwanda
  42. SC Seychelles
  43. SD Sudan
  44. SH St. Helena
  45. SL Sierra Leone
  46. SN Senegal
  47. SO Somalia
  48. SS South Sudan
  49. ST São Tomé & Príncipe
  50. SZ Eswatini
  51. TD Chad
  52. TF French Southern Territories
  53. TG Togo
  54. TN Tunisia
  55. TZ Tanzania
  56. UG Uganda
  57. YT Mayotte
  58. ZA South Africa
  59. ZM Zambia
  60. ZW Zimbabwe
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