Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
Manage user permissions, projects, workflows, schemes, plugins, and integrations.
Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
Ensure system reliability, uptime, performance, and backups.
Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.
Process Automation & Tooling:
Support team initiatives by automating common processes and reporting.
Implement best practices for issue tracking, agile boards, SLAs, and project templates.
Integrate Jira/Confluence with other tools like Azure DevOps.
Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
Build lightweight automations and integrations using REST API, Groovy, and automation rules.
User & Service Support:
Respond to service desk tickets related to Jira/Confluence and other supported tools.
Provide user training, documentation, and technical support to internal teams.
Team Collaboration:
Work closely with stakeholders from Engineering, Security, and Operations.
Contribute to internal projects such as access automation, or policy implementations.
Assist with other tools and platforms under the Enterprise Operations scope.
Requirements
7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.
Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
Familiarity with ITSM or agile workflows.
Comfortable supporting users and resolving technical tickets.
Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.
Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.
Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.
Preferred qualifications:
Atlassian Certifications (ACP-100, ACP-120, ACP-200)
Experience supporting both Atlassian Server/Data Center and Cloud
Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems)
Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)
Experience with ScriptRunner, REST API, or automation tools
ProArch is an IT services company that partners with businesses globally to deliver technology solutions across cybersecurity, cloud, data, AI, and application development. The company specializes in designing and implementing robust data solutions, intelligent applications, and infrastructure modernization, with services spanning AI, Data, Application Development, Cybersecurity, Cloud & Infrastructure, and Industry Solutions. ProArch operates with 400+ team members across 3 countries and is committed to solving real business challenges while maintaining a culture rooted in technology, curiosity, and continuous learning.
