We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
Take ownership to timely resolution of customer inquiries
Investigate and troubleshoot customer inquiries
Assist customers to solutions in a timely manner
Testing product/software change requests
Develop and maintain product documentation
Develop training materials, how to guides, solution articles, etc. to support product end users
Operate as a subject matter expert on our software products
Provide feedback and feature suggestions to improve overall usability of our software products
Continuous monitoring of systems utilized
Provide excellent customer support
Communicate in a clear and professional manner both internally and externally
Utilize technical documentation to investigate and resolve problems
Actively look for ways to improve and help customers. Requirements
High School Diploma or equivalent
Minimum of 6 months experience in SaaS product based customer service role
Must live in the Western United States Skills and Qualifications
Self starter mindset
Problem solving mentality
Excellent communication skills (oral and written)
Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures All your information will be kept confidential according to EEO guidelines.
NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers’ experience to the next level.
We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment.
NDM Global Inc. is a SaaS (Software as a Service) company that develops software solutions designed for small to large businesses. The company values teamwork and prioritizes strengthening relationships with customers and employees. NDM Global Inc. believes that its people are the key differentiator in elevating customers' experience, and the company is committed to fostering an environment where hard work and commitment lead to employee pride and accomplishment.
