Supporting People Partners with operational and project work.
Handling daily employee support through the support desk / ticketing system (Asana), ensuring every single employee receives the support they need regarding daily inquiries and issues (while monitoring SLA and KPI metrics to ensure response speed and quality).
Assisting with employee lifecycle tasks, including pre-onboarding, onboarding support, engagement surveys and offboarding coordination.
Supporting and improving internal operational processes.
Managing relevant people operations tasks such as benefits and related coordinator work.
Maintain and regularly update the internal knowledge base, ensuring company information, onboarding materials, policies, and employee FAQs are accurate and up to date.
Contribute to cross-functional initiatives aligned with broader People & Culture goals.
1–2 years of experience in a coordination, administrative or assistant role (preferably within Human Resources, People & Culture or People Operations).
Fluent in English (C1 level).
Excellent written and verbal communication skills.
Excellent organizational skills, highly structured mindset, attention to detail and ability to manage deadlines without hiding delays.
Experience with ticketing systems (e.g., Asana).
Familiarity with communication and document platforms (e.g., Slack, Google Workspace, Slite, Notion).
USD compensation that values your expertise
Work from anywhere: Fully remote to suit your lifestyle
31 days of paid time off: 21 days of annual leave + 10 days of sick leave
Growth-focused environment: Access to learning resources and clear pathways for growth
Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
A culture of trust: Results over rules, open talk, ownership and getting things done together
Location: EMEA (Remote) Level: Entry Level
AI Digital is a digital advertising agency specializing in programmatic advertising and media optimization across the EMEA and LATAM regions. The company works with demand-side platforms (DSPs) like DV360, The Trade Desk, and Amazon DSP to execute and optimize ad campaigns for clients. They provide services spanning media optimization, customer success management, and operational project management, with a focus on data-driven campaign performance and client relationship management. AI Digital serves clients in the digital advertising space, including exposure to CTV and mobile programmatic environments.
