Junior Service Desk Coordinator

Description

As a Junior Service Desk Coordinator, you will be responsible for various account creation, configuration, troubleshooting, and service tasks. The position may be fully remote, but flexibility to work all shifts (days, afternoons, midnights, weekends, and holidays) is required due to the 24x7 operation.

Remote Type & Schedule

This position has the capability to be fully remote.

Note: Our Service Desk operation is 24x7. All prospective candidates MUST have shift flexibility to work all shifts (days, afternoons, midnights, weekends and holidays)

Responsibilities:

• Creating, updating and maintaining user accounts
• Provide phone coverage during peak-support periods
• Triage, troubleshoot and document customer service requests
• Escalate tasks as necessary
• Dispatch work orders received either via email or over the phone to the appropriate staff and/or partner
• Ensure that tasks are followed up on in a timely fashion through the use of work order tracking software
• Maintain excellent customer relations through phone/electronic communications

Requirements

• Experience troubleshooting Microsoft products
• Ability to multi-task
• At least 1 year of experience with tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers
• Continued desire to further develop technical and non-technical skills
• Bachelor's degree or equivalent work experience is a plus