This is a remote position.
Job Title: L1 NOC Support Engineer (24x7 Support)
Job Summary
We are seeking a proactive and detail-oriented L1 NOC Support Engineer to provide 24x7 monitoring and first-level support for IT infrastructure, applications, and network systems. The role involves continuous monitoring, incident detection, initial troubleshooting, and escalation to higher support teams to ensure minimal downtime and optimal system performance.
Key Responsibilities
Monitor IT infrastructure, networks, servers, and applications using monitoring tools in a 24x7 shift environment (including night shifts and weekends)
Identify, log, and respond to alerts, incidents, and service requests in a timely manner
Perform initial troubleshooting and root cause identification for recurring issues
Escalate unresolved incidents to L2/L3 teams as per defined SLAs
Maintain incident tickets and ensure accurate documentation in ITSM tools (e.g., ServiceNow, Remedy, Jira)
Follow standard operating procedures (SOPs) and ensure compliance with organizational policies
Provide status updates to stakeholders regarding incident progress
Perform routine health checks of systems, applications, and network devices
Coordinate with cross-functional teams during outages and major incidents
Ensure adherence to SLA/KPI targets and uptime requirements Required Skills & Qualifications
Bachelor’s degree or diploma in Computer Science, IT, or related field
0–3 years of experience in NOC / IT Support
Basic understanding of:- Networking concepts (TCP/IP, DNS, DHCP, VPN)
Windows/Linux operating systems
Server and application monitoring
Familiarity with monitoring tools such as:- SolarWinds
Nagios
Zabbix
PRTG
Datadog
Splunk (basic awareness)
Knowledge of ITIL processes (Incident, Problem, Change Management)
Strong analytical, troubleshooting, and communication skills Preferred Skills
Experience with cloud platforms (Azure, AWS, or GCP) is an added advantage
Exposure to scripting (PowerShell, Bash) is a plus
Understanding of log analysis and alert management Work Environment
Willingness to work in 24x7 rotational shifts
Ability to handle high-pressure situations and critical incidents
Strong teamwork and collaboration skills
This role is a remote Job.
