Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the "We Code Success" principle, we prioritize the success of our clients, consultants, and partners.
We are looking for a L2 Active Directory for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.
As L2 Active Directory you will be supporting, implementing, monitoring, and administering ISS infrastructure and services in accordance with Tech Services and IT Security directives, ensuring stability, security, and operational efficiency across supported environments
You will be ensuring that system and service administration activities are performed in line with established ISS procedures, maintaining compliance with operational standards and governance requirements
You will be troubleshooting technical issues and implementing solutions in collaboration with vendors and third-party support teams, ensuring timely resolution of incidents across supported technology platforms
You will be supporting, reporting on, and administering Local IT inventory, maintenance activities, and end-user devices, ensuring accurate asset management and operational readiness
You will be participating in emerging projects, providing technical expertise and acting as a liaison between project teams and the wider department to ensure successful implementation of initiatives
You will be reporting on administration activities, operational issues, and project progress to the Tech Services and IT Security Team Leader as well as the Service Delivery Manager, ensuring visibility and effective communication
You will be ensuring that technical documentation, operational procedures, and support materials are properly maintained and updated for Operations & Services and Pre-Production teams
You will be following established training plans, schedules, and development requirements, ensuring completion of mandatory training programs and continuous enhancement of technical knowledge
3+ years of experience in system administration and troubleshooting, ensuring strong hands-on expertise in supporting enterprise IT environments
Ability to work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition
Experience with Azure or AWS cloud platforms, enabling support and administration of cloud-based infrastructure and services
Experience with Windows Server administration, enabling management and support of enterprise server environments
Knowledge of security and endpoint protection solutions such as Cortex XDR and Microsoft Defender, enabling proactive threat detection and system protection
Knowledge of patch management solutions such as BigFix and WSUS, enabling controlled deployment of updates and security fixes
Knowledge of ITIL and ITSM frameworks, enabling adherence to structured service management and operational processes
Knowledge of scheduling tools such as CA Unicenter Autosys, enabling management and automation of operational workloads
Knowledge of monitoring solutions such as CA Unicenter NSM or BMC Truesight, enabling proactive monitoring and issue detection across infrastructure environments
Knowledge of databases such as SQL Server or Oracle, enabling basic administration, troubleshooting, and support activities
Knowledge of backup and storage technologies, enabling support for data protection, recovery, and retention processes
Experience with VMware and Hyper-V administration, enabling management of virtualized infrastructure environments
Experience applying ITIL best practices, ensuring effective incident, problem, and change management processes
Salary: 80,000 – 90,000 PHP
Monthly transportation allowance of ₱4,000
₱3,600 de minimis monthly non-taxable allowance
HMO coverage from day 1 for you and 1 dependent
Equipment provided
Optical coverage
Year-end leave monetization
Gym subscription
Monthly supply of coffee
Department: Support Department Role: L2 Support Specialist Location: Manila / Alabang, Muntinlupa Remote Status: Hybrid Seniority Level: Mid-level
Directio is a global IT services company that consults, codes, tests, deploys, and manages cloud-based and mobile applications for clients across FMCG, retail, automotive, and SaaS sectors. Operating from offices in Poland, the Philippines, Mexico, and the USA, the company provides around-the-clock support to help clients accelerate their digital transformation. Under the "We Code Success" principle, Directio prioritizes the success of its clients, consultants, and partners, delivering tailored IT solutions that prepare businesses for the future.
