Tech at the rootWe believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNAAs a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impactOur vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAMTrendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.
We are looking for a dedicated Last Mile Delivery Operations Professional to oversee and enhance the efficiency of our delivery processes from our Riyadh warehouse. This role focuses on managing last-mile delivery operations, ensuring timely execution, and driving customer satisfaction. The successful candidate will work closely with delivery partners, monitor key metrics, and contribute to the overall improvement of logistics operations.
Your Main Responsibilities
- Manage last-mile delivery operations from KSA warehouses to GCC customers, ensuring punctual and efficient order fulfillment.
- Oversee the performance of third-party logistics (3PL) partners and ensure seamless coordination for timely deliveries.
- Build and maintain relationships with customs and delivery partners to ensure smooth operations and compliance.
- Track key metrics like delivery times, returns, and backlogs, addressing any operational issues proactively.
- Conduct regular reviews and visits with delivery partners to improve performance and streamline allocation.
- Identify and implement industry best practices by analyzing market needs and competitor activities.
- Provide ongoing operational insights and reports to leadership, highlighting progress and challenges.
What We’re Looking For
- Extensive experience in the last-mile delivery sector within UAE/KSA, especially with 3PL logistics.
- Familiarity with customs processes and delivery operations.
- Strong knowledge of Google Sheets and Excel.
- Excellent organizational and communication skills.
- Fluency in English and Arabic.
- A proactive problem-solver with strong attention to detail.
We're looking forward to receiving your application!
We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.
We also provide a summer working model, with a two-month fully remote work opportunity during July and August.
The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.
Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels.
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.
Saudi Arabia
