About us
Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.
We are more than just a team; we are a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values of Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.
At Vynca, our mission is to provide comprehensive care for more quality days at home.
About the job
The Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education, and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with the client’s caregivers/family support persons, other providers, and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment while ensuring access to appropriate services and maximizing member benefit.
Kindly note that while this is a Remote position, we will be prioritizing applicants based in California at this time.
What you’ll do
Remote care duties performed through HIPAA-compliant hardware and software:
- Assess member needs in physical and mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based referrals.
- Oversee client care plans and goal setting. Provide services where members reside or seek care, including office-based, telehealth, or field-based services.
- Connect clients to necessary social services and supports, advocating with healthcare professionals as needed. Utilize evidence-based practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
- Conduct outreach to facilitate ECM program linkage and log activity in the CRM system. Evaluate client progress and update SMART goals. Provide mental health promotion and arrange transportation.
- Complete all documentation and outcome measures within care plan timeframes. Maintain up-to-date patient records in the EMR and other business systems. Ensure program compliance through monthly reporting. Attend assigned training sessions.
Your experience & qualifications
- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Success in a metrics-driven, feedback-oriented environment
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills required
- Experience with video chatting, Google Suite, Slack, electronic health records, and comfort learning new technology is important
- Bilingual (Spanish/ English) a plus/preferred
- Willing and able to work Monday-Friday 8:30am-5:00pm in Pacific Time Zone, with the possibility of afternoons, evenings, and/or Saturday mornings
Compensation & benefits
- $24- $26 hour: The actual hourly rate paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.
- Great humans deserve great benefits! At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits.
Additional information
- Background Screening: Employment is contingent on a background check, which may include a drug test, health screenings, and reference checks, depending on the role.
- Job Scope: This description is not exhaustive; additional duties and responsibilities may be assigned.
- Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
- Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
- Equal Opportunity Employer: Vynca Inc. is committed to diversity and inclusion, valuing applicants of all backgrounds, regardless of race, color, religion, gender identity, sexual orientation, veteran status, disability, or other protected status under the law.
United States
