Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
External Job Ad TextA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
The Opportunity
As a LearningContent Creator you are part of the Learning Design, Delivery, and Performance Chapter and responsible for developing engaging and informative learning content that aligns with our company's goals and objectives. Your role involves collaborating with various stakeholders and using your creativity to craft compelling content. You act as the main point of contact between Roche internal customers, therefore you need strong customer and solution focus. You are required to work independently, to possess and use cross-cultural communication skills and be able to adapt to different cultural contexts.
Content Creation: Collaborate with cross-functional teams to gather information and create high-quality training content with a focus on storytelling and accuracy.
Customer Engagement: Provide guidance and advisory to the learning community and manage key partner relationships proactively.
Learning Operations: Deliver consistent, reliable, and timely eLearning content, managing inquiries and troubleshooting while adhering to KPIs and SLAs.
Service Enhancement: Participate in continuous improvement initiatives and ensure end-to-end ownership of resolution for customer concerns.
Cross-Functional Collaboration: Build relationships with P&C colleagues and collaborate globally to ensure consistent service delivery.
Outputs & Deliverables: Create compelling eLearning courses and contribute to the improvement of People Support Solutions' performance.
Feedback & Coaching: Provide feedback, coaching, and advice to contacts in both P&C and the business to achieve high customer satisfaction.
Who you are
Bachelor's degree in a relevant field and 2-3 years in eLearning and content creation.
Proven experience in technical writing, storytelling, and creating adult learning materials; familiarity with cloud-based LMS like Cornerstone is a plus.
Strong ability to collaborate and manage stakeholders effectively.
Excellent written and verbal communication in English; cross-cultural skills and additional languages are advantageous.
Demonstrated project management skills (preferably agile), with a strong focus on quality and data analysis.
In exchange we provide you with
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility:competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Hungary
