About the Company:
The client operates and optimizes short-term rentals to create ROI for homeowners and unforgettable vacation homes for guests.
Based in Orlando, Florida, the client offers short-term rentals across the United States, Canada, and South America. Our team of 160+ employees manages 400+ properties on behalf of owners. We treat every property in our portfolio as an investment with a focus on maximizing
profit without sacrificing best-in-class hospitality for our guests.
Job Overview:
The Listing Administrator is responsible for the end-to-end management of property listings
across multiple short-term rental platforms. This includes onboarding new listings, ensuring
listing accuracy and optimization, distributing content across OTAs, managing listing-related
guest reviews and disputes, and maintaining listing compliance and reporting. The role requires
strong attention to detail, problem-solving skills, and coordination with both internal teams and
external platforms to ensure high-quality, high-performing listings.
Key Responsibilities:
Gather and build listings by inputting property information into the Property Management System (PMS), ensuring complete and accurate data across platforms such as Airbnb, Booking.com, and VRBO.
Monitor and maintain high-quality listing content—including photos, descriptions, amenities, and policies—while coordinating with the Marketing and Content teams as needed.
Optimize listing performance and health by implementing strategic edits and seasonal
updates to maximize visibility and conversions.
Respond to guest reviews, initiate disputes where applicable, and uphold review quality
in line with established standards.
Prepare and maintain reports on listing and account activity, performance metrics,
ratings, guest feedback, and compliance (as applicable).
Troubleshoot and resolve distribution issues with OTAs to ensure listings remain online,
bookable, and properly aligned across all channels.
Assist in the launch and integration of new OTA accounts and manage the full lifecycle of
listings, including launching, updating, and relaunching.
Support licensing and compliance processes by preparing required documentation and
ensuring adherence to local regulations.
Collaborate with departments such as Revenue, Operations, and Marketing to ensure
listing accuracy and strategic consistency.
Provide administrative and project-based support to the Listings & Distribution Leads
and contribute to ongoing process improvements and documentation.
Requirements
Highly Organized: Efficiently manages multiple tasks and priorities.
Detail-Oriented: Thorough in analyzing data and handling tasks.
Time Management: Effectively executes tasks and meets deadlines.
Analytical Skills: Skilled in evaluating trends and making data-driven decisions.
Tech-Savvy: Proficient with tech tools, including Microsoft Excel and Google Sheets.
Effective Communicator: Strong in written and verbal communication.
Remote Work Experience: Productive in a remote team environment.
Tool Proficiency: Experience with Google Workspace, Microsoft Office, and Slack is a plus.
Passionate: Interested in vacation rentals, real estate, and tech startups.
Educational Background: Bachelor’s degree in business, hospitality, or related field (preferred).
Relevant Experience: 2+ years in customer service or administrative roles in STR or hotel settings.
Structured Roles: Prefers roles with defined responsibilities.
Extra Awesome:
Familiarity with Airbnb, Booking.com, VRBO, and/or other short-term rental platforms is
an asset;
Background in the short-term rental or hotel industry is preferred
Proficient with Guesty or other Property Management/Channel Manager Software is an
asset;
Available to start ASAP
The company is a rapidly growing property management and construction firm that provides comprehensive financial management services across both sectors. They specialize in property management bookkeeping using AppFolio software, handling accounts payable, owner statements, trust account reconciliation, and tenant payment processing. The company also operates Essex County Construction, offering full accounting and financial management services including job cost tracking, payroll processing, and financial reporting for construction projects. They serve multiple business lines with expertise in construction accounting, accounts receivable management, and tax preparation support.
