Role Overview
We are entering a phase where scalable systems and technical configuration discipline are foundational to our ability to grow without linear headcount expansion. The Live Merchant Implementations Manager owns the technical configuration, implementation, migration, and ongoing optimisation of merchant-facing systems post-onboarding.
What You Will Do
Own technical setup and configuration post go live, including assessing tooling solutions, carrier configuration, WMS and 3PL integrations, label provider setup, API mapping, and data validation workflows.
Why It Might Be a Fit
The ideal candidate is comfortable working across APIs, configuration layers, data flows, integrations, and structured migrations. Strong troubleshooting mindset, structured communicator, and high ownership mentality are required.
Requirements
4+ years in ecommerce infrastructure, logistics technology, integrations, or systems operations
Hands-on experience participating in technical implementations
Experience in high-growth, systems-driven environments
Tech capabilities with carrier & WMS integrations, API-based ecosystem integrations, platform migrations, marketing/CRM integrations, order orchestration tools, and multi-portal merchant environments experience Benefits
Competitive base salary
Stock options in a high-growth startup
Competitive PTO with public holidays additional
Private Health
Wellness benefits
Swap is a high-growth logistics and ecommerce infrastructure company that specializes in merchant-facing systems and order orchestration solutions. The company provides technical configuration and integration services for carriers, WMS (warehouse management systems), 3PL providers, and multi-channel merchant environments. Swap enables scalable systems and platform migrations that allow businesses to grow without linear headcount expansion. They focus on building API-based ecosystems and data validation workflows that connect merchants to their logistics partners.
