Loan Officer - Western United States

Knock is a caring group of people who came together from across the industry with the belief there had to be a better way to serve people in the journey between homes. We offer a first-of-its-kind Knock Bridge Loan™ that gives everyone in the process more convenience, certainty, and competitiveness.

Founded in 2015, we have earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in our 75 markets across the US. Launched by founding team members of Trulia, we are funded by industry leading investors, including Foundry Group, Greycroft, RRI, Parker89, and The National Association of Realtors who serves 1.6 million members. We’re most proud of the stories from people we’ve helped get their new home, and the five star Zillow rating from over 750 reviews. To learn more, Knock.

Loan Officer - Western United States (Remote)

We are seeking a sales-driven, borrower obsessed Mortgage Loan Officer to join our amazing sales team. As a Loan Officer at Knock, you will drive business from loan application to funding of our first-of-its-kind Knock Bridge Loan™. Knock enables borrowers to use the money “tied up” in their current home to purchase their next one. You will proactively work your pipeline to identify, develop, and maintain a strategic network of business relationships that provide new Knock Bridge Loan™ opportunities.

• Meet and exceed sales targets monthly including applications and funded loans, with a minimum of 25 funded loans per month
• Partner with Sr. Loan Officers, Account Executives and Sales Assistants to provide an excellent experience for our bridge loan customers and business partners from application to funded loan
• Advise Knock customers of appropriate products, terms, and pricing, while gathering any additional required information
• Meet or exceed on-time closing rate by overseeing your pipeline and working closely with cross-functional stakeholders to provide an experience that delights partners and customers
• Maintain a loan application pipeline, ensuring compliance with federal and state regulations as well as company processes and procedures
• Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education
• Promote a culture that puts People First, with an emphasis on best-in-class customer service
• Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside of your team
• Take on ad-hoc projects as they arise and always be willing to support your team where they need you

Qualifications - You’ll Bring:

• A minimum of 2 years recent experience as a Mortgage Loan Officer with an emphasis on purchase loans
• Active NMLS license
• Proficiency in FNMA and FHLMC guidelines - familiarity with non-conforming (jumbo) a plus
• Experience using Encompass, Optimal Blue, and Customer Relationship Management Systems
• Bilingual in Spanish preferred, but not required
• Exceptional customer service and interpersonal skills with the ability to quickly establish rapport
• You are comfortable with change and working in a fast-paced, startup environment
• You are a team player and a fantastic verbal and written communicator - naturally inclined to deliver amazing customer service
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
• Education: High school or equivalent experience
• We encourage you to apply even if you don’t have every listed requirement

Physical Requirements:

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The base salary for this position is: $60,000.00 USD + incentive program (bonus). This job posting will expire Dec 31, 2024

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

• Since our founding in 2015, Knock has and continues to offer a 100% remote work culture
• Top tier medical, dental, & vision premiums for full time employees starting on the first day of employment
• Flexible Paid Time Off for full time employees
• Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent
• $1,000 annually for professional development
• Life, AD&D and Disability insurance for full time employees
• 401K (noncontributory by Knock) for all employees
• $75 monthly allowance for health & wellness
• Up to $400 monthly for a co-working space for eligible employees
• $100 monthly allowance for home internet, mobile phone or other communication devices
• $2,500 referral bonus for eligible employees

Internal Employees: If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

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