The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance.Key Responsibilities
Manage the loan boarding process to subservices, ensuring accuracy and efficiency.
Wire escrow funds as required and manage fund disbursements.
Deliver and maintain servicing images and documents.
Manage, track, and resolve missing documents and conditions.
Audit and reconcile daily subservicing reports to verify accurate boarding data.
Conduct weekly operational calls with subservices to ensure alignment and address issues.
Regularly audit daily and monthly subservicing reports.
Generate and provide detailed reports to management for early delinquency audits.
Monitor alerts on loan payoffs to manage timely responses.
Conduct comprehensive monthly, quarterly, and annual audits.
Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.
Skills, Knowledge and Expertise
Proven experience in mortgage lending and loan servicing.
Strong understanding of loan servicing workflows, including subservicing.
Excellent analytical and problem-solving skills.
Ability to manage multiple tasks and meet deadlines.
Strong communication and coordination skills.
Knowledge of regulatory standards in loan servicing.
Experience with Encompass loan origination software.
Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.
Benefits
Above market salary
HMO on Day 1 for principal and two dependents
Government-mandated benefits
Performance-based Incentives
Quarterly Company Events
In-depth training for career growth
Great Company Culture and HR experience
1,000 PHP De Minimis
Equipment and software provided
NightOwl Consulting operates in the financial services and compliance sector, providing vendor management and social media compliance solutions for financial institutions, particularly those in the mortgage and banking industry. The company manages vendor due diligence processes, maintains compliance standards, and coordinates operational workflows across multiple client systems and teams. They utilize proprietary tools and platforms like Ncontracts and Comergence to streamline vendor profiles, compliance reporting, and regulatory oversight. The firm works with both onshore and offshore teams to deliver structured, process-driven operational support that allows leadership to focus on strategic decision-making.
