At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com
Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.
People that work at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 50+ studios around the world or working together virtually.
The LQA Director is responsible for leading the global LQA teams delivering localization testing services for the Globalize Division. They are also responsible for setting and delivering the strategic plan, and for maximising growth within the targets set by the Globalize Senior Leadership Group. Additionally, this role has direct responsibility for setting up the innovation roadmap for the discipline, as well as ongoing transformation of the service.
Key Responsibilities and Activities
- In accordance with the Group’s strategic plans, as well as the objectives set up by the relevant Globalize leader, the Director will set out the strategy and objectives for organic and inorganic growth within the localization testing discipline. The Director will also take a proactive role in the communication of strategy across the discipline and the wider KW group. The Director will report performance on SL performance, KPIs and key activity at the right cadence of frequency.
- The Director will be commercially aware and data-driven, thinking out of the box where needed and have a good understanding of the strengths and weaknesses of different offerings.
- The Director will be responsible for setting and consistently reviewing priorities with the relevant resource management teams to ensure their discipline is able to efficiently service new opportunities and existing work.
- The Director has global responsibility for the financial performance of the service line, its growth and profitability. As part of this, the Director will be responsible for setting and monitoring Smart KPIs at all points in the delivery process to ensure the business is constantly improving and performing in the optimal manner, putting technology at the forefront of our offering.
- The Director should closely supervise and interact with all relevant Business Units to understand the unique challenges and manage the daily flow of work/capacity utilization, develop strategies for performance improvement and giving them the tool-set and support to be able to perform their activities in a satisfactory manner.
- The Director is responsible for the effective development of the organizational structure of the discipline, which should reflect the strategic direction of the Division and KWS.
- The Director will collaborate with other Directors within the Division and multiple cross-discipline stakeholders to ensure activity within the discipline is designed and rolled out as part of an integrated roadmap.
- Overall responsibility for setting the strategy and initiatives every year and promoting an eco-system where these are tracked in continuity and any blockers removed. This tracking should be transparent, documented and easy to follow, with action items and owners clearly defined.
- Responsible for overseeing, tracking, reporting on and bringing to resolution all CAPAs within their remit, this may include liaising with strategic clients to ensure successful closure, as well as monitoring trends and addressing with the appropriate internal departments (RM, QC etc) to ensure that CAPAs are created, followed up on and resolved in a satisfactory manner.
- Responsible for setting and adherence to standards and processes, the Director will ensure that common project management and execution tools are used throughout the group to ensure common processes and measurement of objectives, assessment of project, site, regional and global profitability, while evangelizing technology adoption.
- The Director will work closely with the Sales Director and team, to explain and promote the capabilities of the delivery team, set customer expectations and communicate the USPs of the service(s) under their management.
- Working with the Sales Director, the Commercial Manager, Marketing, PR Manager, and the Partnership Team, the Director will initiate sales campaigns for the service line that galvanise the sales team and focus their attention on those services at pre agreed periods in the year.
- Acting as the Ambassador for the service line, the Director will spend time on externally directed activities as the face of Keywords’ for these services. These will include client meetings, game shows, etc.
- The Director will ensure that at all times the business line has in place the right resources in the right locations such that the profitability of the business line is maximised while balancing the need to accommodate growth with the needs of our clients. This will include activity such as wind down/spin-up of locations, delivery model updates such as fix-to-variable, review of resource engagement principles.
- In collaboration with Division leadership and key stakeholders, the Director will take a leading role in exploring and deploying changes in the ways of working, upskilling of talent and technology innovation. As part of this, the Director will provide SME advice on risks and potential risk management activities.
- Part of the Service Line Leadership team, the Director will also be required to take part and be an active voice in regular process improvement initiatives impacting their service line, but also within the larger Globalize team. Additionally, as SME, the Director will be required to deployment new and emerging technology/solutions to accelerate innovative ways of working.
- As the Ambassador for the activity within and outside of the KW group, the Director will be a driven individual, determined to grow the service line and to secure its position as the undisputed leader in field.
- Responsible for budgeting for the service line globally and delivering the financial performance of the activity, the SLD will ensure the budget and financial performance is compatible with the requirements and plans of the service line.
Requirements
- +10 years of experience of managing the delivery of services of the type to be managed – Localization QA Services.
- Excellent knowledge and contacts within the games industry.
- Team worker able to balance the needs for maximum productivity while keeping the team motivated and growing.
- Proven ability to work both autonomously and as part of a multi-cultural, multi-disciplined team.
- Superior leadership skills – strong, fair manager with the ability to guide the team during change process.
- Passion for the interactive entertainment space and close familiarity with all segments of the games industry.
- A driven, hardworking, strategic and creative thinker who will act on market requirements.
- Excellent problem solving and analytical skills.
- Strong interpersonal skills.
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
PERSONAL DATA PROTECTION POLICY
Keywords Studios is strongly committed to protecting your personal information. By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Europe, Poland
Area of Work: Localization, QA Testing Services
Poland
