Job Summary
KDCI Outsourcing is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level service to high-value clients. This role is responsible for managing complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. The position follows a potential shifting schedule aligned with UK time and requires availability for weekends and holidays to ensure uninterrupted support for traveling clients.
Key Responsibilities
Travel Booking & Research
Research and propose personalized itineraries, including flights, hotels, and ground transportation.
Use Amadeus GDS to book flights and hotels, manage queues, issue tickets, and process re-issues.
Ensure all bookings are accurate, cost-effective, and aligned with client preferences.
Client Communication & Service
Communicate professionally via WhatsApp, email, and phone, ensuring clarity and discretion.
Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly.
Provide culturally sensitive, concierge-level service to high-net-worth individuals.
Engage directly with clients during weekends, offering real-time travel advice and solutions.
Operations & Issue Management
Oversee Amadeus GDS ticketing queues during assigned shifts and process urgent ticketing tasks.
Proactively identify and resolve booking or travel-related concerns to prevent disruptions.
Maintain high responsiveness and accountability during weekend and holiday operations.
Administrative & CRM Support
Log all bookings, notes, and client communications accurately in the CRM system.
Coordinate with the Accounts team on invoicing, payment follow-ups, and reconciliation.
Ensure all documentation is professional, well-organized, and client-ready.
Supplier Coordination & Market Insight
Liaise with luxury service providers (e.g., hotels, drivers, concierge teams) to fulfill complex travel requests.
Represent the company professionally while building strong supplier relationships.
Stay informed on luxury travel trends and key destinations (e.g., London, Italy, France, NYC, Spain).
Requirements
Job Requirements
Minimum 2+ years of experience in luxury travel, concierge services, or a related role.
Proficiency in Amadeus GDS for flight and hotel bookings (hard requirement).
Familiarity with fare rules and basic ticket re-issues.
Experience directly supporting high-net-worth clients with proactive, solutions-driven service.
Prior experience as an Executive Assistant (EA) supporting complex travel arrangements is highly valued.
Experience handling multi-channel client communication (WhatsApp, email, phone).
Strong attention to detail in creating client-ready itineraries and proposals.
Ability to work independently, including weekends and holidays.
Exposure to concierge-style services such as restaurant reservations or private transfers.
Reliable availability to support weekend and holiday operations.
Highlights
Concierge-level travel support for high-net-worth clients.
