Maintenance Trade Specialist

About Mynd:

Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.

But investing in real estate isn’t easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you’re staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.

That’s where Mynd comes in. We’re a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives.

We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.

We’re making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.

We’re grateful to have been named one of Fortune's “Best Places to Work” 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America’s Best Startup Employers of 2023 per Forbes. We’ve attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate.

Join us!

About the Role:

This role is responsible for the scope and pricing review of our occupied service requests in an assigned region. This person will manage a queue of tasks, support cross-functional operations teams, and contribute to our standardized pricing tools.

Responsibilities:

• Use your maintenance knowledge to review and validate estimates above our standard not to exceed limits
• Share maintenance knowledge with internal teams by leading training and providing context on complex scopes
• Serve as a liaison to vendors for all needs regarding scope and pricing
• Support our RM team by remaining available and processing onsite increase requests
• Reviewing the quality of work to assist our teams with escalations.
• Assist in projects regarding price books and standardization
• Share maintenance knowledge with internal teams by leading training and providing context on complex scopes
• Serve as a liaison to vendors for all needs regarding scope and pricing
• Review invoice submissions to ensure the work has been completed and pricing is inline with expectations
• Other duties as assigned

Qualifications:

• 10+ years of experience in residential maintenance, construction, home insurance, or estimating
• Strong analytical capabilities to evaluate deals and an understanding of fair and optimal pricing structures
• Excellent planning, organization, delivery skills, and comfortable in high-pressure situations
• Excellent attention to detail
• Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders including regional employees, field staff, office staff, executive leadership, and external customers
• Thrives in a fast-paced and startup environment
• Tech-savvy

Any offer of employment is conditioned upon the successful completion of a background investigation.

Location: Remote capacity but MUST in a Mynd hub and be able to support Central Time Zone

Travel required: 0%

Compensation: $60,000 - $71,000 annually. The compensation range may be adjusted based on experience and premium location.

At Mynd, we offer a robust, competitive unique benefits package:

• Unlimited time off
• 13 Paid holidays
• Paid Parental Leave
• Cash to purchase your own investment property through our “Project Investor Myndset” program
• 401k
• Wellness, home office, and cell phone subsidies
• Volunteer time off
• Robust health, dental, vision insurance, and more
• Sabbatical program
• Eligible to participate in Mynd’s equity program

At Mynd, we encourage all of our team members to:

• Be Myndful
• Always Be Entrepreneurial
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.