Summary
We are currently hiring for a Managed Care Coordinator II – Chronic Condition Care/Health Coaching join BlueCross BlueShield of South Carolina with Healthy Blue Medicaid. Chronic Condition Care is an integrated care management approach, which includes monitoring for screenings, checkups, and coordinating treatment and education. Through our motivational interviewing and health coaching techniques, we strive to holistically improve our members’ health and well- being, while enhancing both the member and provider experience. With a team consisting of a variety of health care professionals, our mission is to empower, educate, collaborate, and coordinate care to promote quality services and optimal outcomes for our members. People with chronic conditions generally use more health care services, including physician visits, hospital care, and prescription drugs. Our programs are designed to improve the health of patients with specific chronic conditions and to reduce health care service use and costs associated with the avoidable complications, such as emergency room visits and hospitalizations. The aim is to help people better manage their chronic disease and to maintain and improve their quality of life. Members learn to take responsibility for understanding how to take care of themselves. They learn to avoid potential problems and exacerbation, or worsening, of their medical condition.Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.
Description
Logistics
This position is full time (40 hours/week) Monday-Friday and will be fully remote (W@H). Chronic Condition Care (formally Disease Management) focuses on medium and high-risk adult and pediatric members with stable chronic conditions to include diabetes, heart disease, hypertension, heart failure, COPD, asthma, chronic kidney disease up to stage 3, high cholesterol, metabolic health, and migraine management.
What You Will Do:
Provides active care management, assesses service needs, develops, and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals.
Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions.
Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits.
Provides telephonic support for members with chronic conditions, high-risk pregnancy OR other at-risk conditions that consist of intensive assessment/evaluation of condition, at-risk education based on members’ identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement.
Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans.
May identify, initiate, and participate in on-site reviews.
Serves as member advocate through continued communication and education.
Promotes enrollment in care management programs and/or health and disease management programs.
Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
Performs medical OR behavioral review/authorization process.
Ensures coverage for appropriate services within benefit and medical necessity guidelines.
Utilizes allocated resources to back up review determinations.
Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.).
Participates in data collection/input into system for clinical information flow and proper claims adjudication.
Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
Maintains current knowledge of contracts and network status of all service providers and applies appropriately.
Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized OR unauthorized services.
To Qualify for This Position, You Will Need:
Associates in a job-related field.
Graduate of Accredited School of Nursing OR two years job related work experience.
Four years recent clinical in defined specialty area.
Specialty areas include oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery. OR, four years utilization review/case management/clinical/OR combination; two of the four years must be clinical.
Working knowledge of word processing software.
Knowledge of quality improvement processes and demonstrated ability with these activities.
Knowledge of contract language and application.
Ability to work independently, prioritize effectively, and make sound decisions.
Good judgment skills.
Demonstrated customer service, organizational, and presentation skills.
Demonstrated proficiency in spelling, punctuation, and grammar skills.
Demonstrated oral and written communication skills.
Ability to persuade, negotiate, OR influence others.
Analytical OR critical thinking skills.
Ability to handle confidential OR sensitive information with discretion.
Microsoft Office.
An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as social worker from the United States and in the state of hire (in Div. 6B) OR, active, unrestricted licensure as counselor, OR psychologist from the United States and in the state of hire (in Div. 75 only).
For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within four years of hire as a Case Manager.
What We Prefer:
Bachelor's degree – Nursing.
Seven years of healthcare program management.
Four years of Adult/Peds Chronic Condition Care, Acute Care Hospital Med-Surg, Maternity, ER, and Post Partum experience.
Working knowledge of spreadsheet, database software.
Thorough knowledge/understanding of claims/coding analysis, requirements, and processes.
Working knowledge of Microsoft Excel, Access, OR other spreadsheet/database software.
WhatWe Can Do for You
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave – the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
What to Expect Next
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here'smore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
United States
