Manager/Benefits/Retirement

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

• Oversees the administration of health, welfare and voluntary benefit programs, pension, qualified and non-qualified savings plans.
• Responsible for planning, implementing, directing and controlling activities, operations, policies, procedures and processes in the MLH Associate Services (Benefits) Department.
• Assures plans are administered in compliance with federal and state regulations such as IRS and DOL and maintains knowledge of legal and regulatory changes, trends, and other developments affecting benefits and retirement.
• Works with internal and external auditors, legal counsel, retirement plan actuary, Treasury, IT, Finance, Payroll and Audit to ensure ongoing administration of plans.
• Assist Senior Director, Total Rewards with the evaluation and renewal of all benefit plans and programs.
• Develops and delivers communications to ensure Associates gain an understanding of plans and enrollment provisions.
• Maintains and develops a competent, productive, quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotions or discharge of department personnel according to MLH value system.
• Manages relationships with third party providers and administrators and monitors processes for accurate and timely Associate records and excellent customer service.
• Oversees day-to-day administration tasks including ensuring retirement contributions and loan payments are submitted accurately to the record keeper, balancing is performed and funding is completed on a timely basis.
• Participates in surveys to determine MLH’s competitive position.
• Provides compliance support to vendors and retirement record keeper, including Compliance Testing, Plan design, and Form 5500s.
• Ensures former and current Associate escalated inquires and concerns are researched and resolved with the vendors or other involved parties and presents appeals to the appropriate Committee.
• Serves on Plan Committees and records and distributes meeting minutes.
• Leads or participates on special projects.

• Bachelor's Degree Human Resources
• Bachelor's Degree Business Administration/Management

• 7-9 years HR Benefits
• 3-5 years Management

• Senior Professional Human Resources Certification HR Certification Institute (HRCI)
• Professional Human Resources Certification HR Certification Institute (HRCI)

• Possesses and applies a broad knowledge of the fundamentals, concepts, practices, and regulatory knowledge in the field of employee benefits and retirement plans.
• Ability to originate constructive ideas. Accepts responsibility without the need for follow-up, and acts independently without special instructions.
• Thorough knowledge of automated payroll, benefit, and retirement processing.
• Ability to understand and prepare complex written materials, such as business plans and policies and procedures regarding benefits and retirement programs.
• Demonstrated ability to develop, analyze, and display information persuasively in support of data-driven decision-making.
• Excellent interpersonal skills to interact with all levels of management, staff, and consultants, internal and external.
• Ability to lead and motivate individuals and groups of people.
• Skill in negotiating with and between individuals and groups of people.
• Ability to plan and schedule tasks and projects to maintain control of own and other’s workflow.
• Skill in developing and implementing long-range plans and programs.
• Provides timely feedback to help others strengthen skill/knowledge to accomplish a task.
• Provides service excellence.
• Excellent problem-solving capabilities and superior analytical skills.
• Proficient in the use of Microsoft applications (such as Word, Excel) and experience with database systems.

• Supervise benefits and retirement staff – Administrators, Specialists, and Analysts.

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

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Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.