About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description:
Position: Manager, Customer Success Federal
Mandatory: Cyber Security and/or Network Security Experience
As a Manager, you will manage a US Federal team providing world-class post-sales support to Zscaler's largest Public Sector accounts. You will directly interact with our clients, identify ways that our technology platform can improve their business and be responsible for demonstrating and driving that value across our customer base in the Americas. Our CSMs are held to the highest industry standards for responsiveness and services provided. The CSM manages the client relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account. The CSM will work closely with the Technical Account Managers (TAM) to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the client gets the most value from their investment for the life of the contract. The CSM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within his/her account. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a general understanding of Cyber Threats, Internet protocols, and networking beyond HTTP and SMTP is required.
The Manager will play a key role in driving customer success, optimization, and upsell of new business opportunities for North America by qualifying and nurturing installed base in support of our rapidly growing business. Zscaler is a SaaS company operating in a high growth market that leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come grow your career in the Cloud vertical by helping us enable our customers to achieve success.
The ideal candidate will possess excellent communication and consultancy skills. A strong track record of success is a must.
Responsibilities:
- Lead a growing team of CSMs focused on US Public Sector accounts
- Provide input on the organization’s strategic initiatives and drive these with the team
- Develop KPIs to support the strategic initiatives
- Establish operational objectives and work plans and delegates assignments to subordinates
- Drive behavior, motivate, and above all, support the existing CSM team – coach them, contribute to customer pursuits, get your hands dirty – whatever it takes…
- Hire and retain the best talent available
- Develop the team through training and certification
Minimum Qualifications:
- Bachelor's degree or equivalent tech experience
- Mandatory: Cyber Security and/or Network Security Experience
- 10+ years’ experience in a technical/consultative role involving networking or information security (Sales Engineer, Customer Success with a technical background, Technical Account)
- 2+ years direct people management experience in the US Public Sector domain
- Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways
- Familiarity with Network Architectures and network routing concepts
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Demonstrated effective leadership in terms of improving pre-or-post sales delivery, supervision of costs, methods, and staffing.
- Strong customer management skills during and post-incident response and the ability to influence our client’s choices.
- Ability to interpret security reports to provide actionable improvements for our clients.
- You must be a proven high performer with a solid track record.
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
United States
