For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.
Mission Statement:
We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!
Position Summary
The Services Manager is responsible for innovating and leading the Professional Services Data Conversion Team. The Manager will ensure that we have a knowledgeable team that can provide quality professional services. The Manager will work with the team to improve data conversion processes and to develop best practices.
Essential Tasks
- Provide supervision and leadership for Data Conversion team
- Lead the team to continuously improve the process and build team strength
- Work to innovate, automate, and improve the project and implementation processes, including the evaluation of new technologies
- Ensure team has the appropriate training and professional development
- Serve as the escalation path for customer issues or concerns
- Foster cross-departmental cooperation, communication, and collaboration
- Monitor departmental measurements such as utilization to ensure that the team is fully utilized
- Verify team processes for revenue and billings are followed
- Track and report status of implementation to management
- Work with Services management team to ensure that project resources are in place
- Create a culture of ownership and accountability on the team
- Monitor staffing and recommend additional hires as needed
- Provide a timely response to customer inquiries
- Assist Sales with new opportunities during the sales process
- Other duties as assigned
Preferred Skills and Experience
- Bachelor’s degree, or equivalent
- 8+ years relevant experience
- 2+ years management responsibility
- Strong technical background, including experience with MS SQL Server and a solid understanding of relational databases
- Experience with data conversion and software implementation projects
- Experience with Jenzabar ERP products preferred
- Experience with Higher Education preferred
- Experience with SmartSheet or other project collaboration tool
- Excellent written and verbal communication skills
The pay range for this position is $80,000 - $110,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 12 Weeks Paid Parental Leave, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
