Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers.
Requirements
Team Leadership & Coaching
Customer Journey Expertise
Up Market Motion
Operational Mindset
Cross-functional Collaboration
Problem-Solving Orientation
Data-Driven
Customer-First Thinking
Lifecycle Awareness Benefits
Competitive compensation
10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave
$100/month education budget
Extended health benefits
Generous equipment, software, and office furniture budget
