Manager, Operations Analytics

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change?

The Manager, Operations Analytics will play an integral role on our Data Infrastructure and Performance (DIP) team within the broader Enterprise Applications and Technology (EAT) org. This person will play the founding role of a new team focused on making sure the EAT team is being intrinsically data-driven; working on projects with the highest ROI and seeing the downstream benefits of those projects. We are looking for a highly motivated, energetic candidate with experience building and operating high-performing teams, and managing analysts. The ideal candidate is a player-coach who enjoys diving into the data and getting their

About this roll* (Responsibilities)

• Lead a product analytics function within our Enterprise Applications and Technology (EAT) org
• Partner with our EAT Product team to define, track, build and report on important operational metrics that ensure we are making progress on key business objectives
• Perform proactive ROI analyses to help EAT prioritize work most effectively
• Use data to demonstrate the results of new feature releases and make recommendations on next steps
• Design statistically valid tests that allow us to test hypotheses effectively and efficiently
• Develop the necessary structure and processes to keep our operational data clean and valuable in close partnership with our R&D, Business Systems and Architecture teams
• Hire, coach, develop and retain diverse and top tier analytics talent
• Serve as a key stakeholder to our data infrastructure teams as they aim to optimize our data warehouse for business impact
• Develop processes and frameworks to manage and prioritize bandwidth while balancing short and long term objectives - drive the team to execute in depth analyses that will move the needle for Toast while also creating impactful and scalable reporting the business needs
• Proactively identify areas outside the regular stream of business requests where this new team can add value - have that “canary in a coal mine” mentality when it comes to data

Do you have the right ingredients*? (Requirements)

• Bachelor's or Master’s degree in a quantitative field; lengthy experience in BI or Data Analytics
• 2+ years experience managing analysts and/or mentoring top performers - comfortable and effective giving feedback, both positive and constructive
• SQL expert
• Excellent communication skills - verbal, written and via data visualization
• Previous experience in an analyst role - efficiently analyzing huge volumes of data and presenting concise and clear recommendations to senior leaders
• Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives

Bonus**ingredients*****:**

• Work experience in a high growth tech or SaaS company
• Experience with Snowflake, Airflow, GitHub, AWS, Sigma Computing, Hex, Jupyter, dbt or Looker
• Familiarity with NetSuite, Salesforce and/or MDM solutions
• Python (Pandas, NumPy, Seaborn, etc) proficiency

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.Pay Range$111,000—$178,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].