The Manager, Professional Services – Consulting is responsible for leading a team of Software Implementation Consultants responsible for delivering successful customer implementations and advisory services across PointClickCare’s Payer, Provide & Convener portfolio. The role provides people leadership, operational oversight, and strategic direction to ensure exceptional customer experiences, high-quality project delivery, and achievement of organizational goals. The Manager develops team capabilities, drives continuous process improvement, manages customer escalations and delivery risks, and partners across the organization to advance product adoption, customer outcomes, and business growth. This position plays a critical role in scaling a high-performing consulting organization while fostering a culture of accountability, innovation, and customer success.
PointClickCare is a leading health technology company that empowers providers to deliver exceptional care through its comprehensive platform serving the long-term and post-acute care industry. The company operates the largest long-term and post-acute care dataset and hosts a Marketplace of 400+ integrated partners, serving over 30,000 provider organizations globally. PointClickCare's platform makes a real difference in millions of lives by helping healthcare providers optimize operations and patient outcomes. As a founder-led, privately-held company, PointClickCare reinvests a significant percentage of its revenue into research and development, leveraging AI as a catalyst for innovation and creativity to shape the future of healthcare.
