Overview
The Manager, Professional Services is responsible for the success of the symplr Project Management team. This role leads and develops a team of highly skilled Project Managers, establishes delivery standards and best practices, and ensures consistent, high‑quality execution across all customer implementations and service engagements.
Duties & Responsibilities
Oversee project delivery across the Services portfolio to ensure consistent, high‑quality execution and customer outcomes
Provide leadership and support to Project Managers during client interactions, escalations, and complex delivery scenarios
Work collaboratively across symplr teams to ensure smooth project execution, clear handoffs, and aligned delivery expectations
Identify, propose, and lead process improvement initiatives related to workflows, delivery standards, methodologies, and inter‑department handoffs.
Develop, evaluate, and monitor key performance indicators across the team to include but not limited to billable utilization, revenue, resource management and time to start on projects
Manage and monitor resource planning and scheduling across the PMO to ensure balanced workloads and optimal staffing
Provide guidance and feedback to encourage and promote team member’s success and growth through regular developmental conversations
Understand and champion practices and processes within immediate area of responsibility to stakeholders within and outside of the team
Participate and provide input on strategic initiatives at the department-level
Lead, monitor, and communicate strategic initiatives to the team and key stakeholders
Perform other duties as assigned to support the success of the PMO and Services organization. Skills Required
Hold a bachelor’s degree or equivalent experience.
Bring at least five years of experience in a related field as an individual contributor and one to two years leading people or project teams.
Demonstrate strong proficiency with Microsoft Office, particularly Excel, to support reporting, analysis, and operational planning.
Manage time, resources, and priorities effectively in a fast‑paced, multi‑project environment.
Apply strong leadership and interpersonal skills to foster a productive, collaborative, and high‑performing project management team.
Use outstanding analytical, critical‑thinking, and problem‑solving skills to support project governance and delivery excellence.
Collaborate effectively with both technical and non‑technical stakeholders across the Services organization.
Demonstrate effective conflict‑management skills to navigate escalations and support project teams.
Influence and guide customers and internal stakeholders with confidence, clarity, and professionalism.
Ability to effectively influence and guide customers
Desired Skills and Qualifications:
Exposure to AI‑enabled tools or platforms used in project management, resource planning, forecasting, or delivery optimization
Experience working in healthcare technology or other regulated industries where compliance, data sensitivity, and workflow complexity shape project delivery Min
USD $110,000.00/Yr.Max
USD $130,000.00/Yr.
