Manager, Support Specialist

G-P is a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. We're looking for a Manager of G-P-Support to manage a team of regional support specialists and/or supervisors, focusing on HR/IT/Finance operations and customer support.

Requirements

• 8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role

• 4 years of people management experience in a centralized shared services environment

• Detailed oriented focused on quality output; identifies and resolves moderately complex business problems

• Strong Manager experience in centralized HR shared service operation management

• Strong Experience in Peoplesoft/Workday/SAP, Any relevant HRMS tool knowledge

• Knowledge / Experience with Zendesk and Salesforce; business analytical tools are a plus

• Strong understanding of finance and HR fundamentals in different locales

• Good interpersonal skills to manage sensitive and confidential situations

• Ability to collaborate with diverse individuals and/or groups

• Problem solving to analyse root cause issues and create action plans

• Lean & Six sigma experience will be an advantage Benefits

• Generous Paid Time Off

• Flexible Time Off

• Spending Accounts

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Sabbatical after 5 years