About Us
HireHawk connects skilled professionals around the world with meaningful remote opportunities supporting U.S. and Canadian companies. We focus on long-term placements where experienced professionals can take real ownership, become trusted members of the team, and make a measurable impact from anywhere.
About the Role
As a Medical Administrative & Surgical Patient Coordinator, you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will make sure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery.
This is an operations-focused healthcare role, not a sales position and not a remote clinical position. You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on the practice's specific workflows and gradually take ownership of a critical part of the patient journey.
Responsibilities
Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays.
Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.
Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.
Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.
Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.
Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.
Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and escalate them promptly rather than providing independent medical advice.
Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.
Requirements
Must-Have:
3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations.
Hands-on experience working in a U.S. medical practice or healthcare environment.
Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation.
Experience using EMR, CRM, patient-management, or comparable medical-office systems.
Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.
Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills.
Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff.
Nice to Have:
Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment.
Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience.
Experience conducting standardized pre-operative patient calls.
HireHawk is a remote staffing and talent marketplace that connects skilled professionals from around the world with U.S. and Canadian companies to build high-performing remote teams. The company specializes in helping U.S.-based organizations hire exceptional global talent and has expanded its service model to include partnerships and affiliate networks. HireHawk emphasizes clear expectations, strong team support, and trust-based relationships with both talent and client companies. The platform serves diverse industries, from legal services to direct-to-consumer ecommerce, positioning itself as a reliable partner for scaling remote teams.
