About the Role We are looking for a proactive and detail-oriented Medical Customer Support & Administrative Assistant to join an innovative healthcare AI startup. Working closely with the Head of Product, you’ll play an important role in managing customer communication, supporting day-to-day administrative tasks, and helping ensure hospitals, clinics, physicians, nurses, and other healthcare professionals receive a fast and professional response when they need assistance. This is an excellent opportunity for someone with medical terminology training or healthcare administration experience who is also comfortable working with technology and enjoys being part of a dynamic startup environment. Key Responsibilities
Manage day-to-day customer support communication primarily via email
Respond to customer questions, requests, and product-related issues in a timely and professional manner
Communicate with healthcare professionals, including nurses, physicians, and clinical teams
Use your understanding of medical terminology to accurately understand and respond to customer needs
Escalate more complex product or technical issues to the appropriate team members
Manage and coordinate scheduling and appointments
Support the Head of Product by taking ownership of customer-facing administrative and communication tasks
Maintain organised records and documentation
Assist with general administrative tasks as required
Work collaboratively with the wider team through tools such as Slack and Notion
Help provide a positive and professional customer experience across every interactionRequirements
Previous experience in healthcare administration, medical reception, clinical administration, medical customer support, or a similar environment
Training or practical knowledge of medical terminology is essential
Excellent written English and strong written communication skills
Strong attention to detail and organisational skills
Comfortable communicating professionally with healthcare professionals via email
Able to understand customer issues, identify what is required, and take appropriate action
Comfortable working independently and managing multiple priorities
Strong computer literacy and confidence learning new technology
A proactive, solutions-focused approachDesirable
Experience working with hospitals, clinics, physicians, nurses, or other healthcare professionals
Previous experience in a remote administrative or customer support role
Experience working within a technology or SaaS environment
Familiarity with Slack, Notion, or similar collaboration tools
Experience supporting customers with software or technology productsThe Ideal Candidate
We're looking for someone who combines healthcare knowledge with strong administrative and communication skills. You don't need to be a nurse or medical professional, but you should have enough familiarity with medical terminology to confidently communicate with clinical customers. You'll also be joining a fast-paced startup environment, so we're looking for someone who is adaptable, tech-savvy, curious, and excited about working with new technology. Most importantly, you should be someone who takes ownership, communicates clearly, and genuinely enjoys helping customers. Why Join Assist World?
100% REMOTE $50 birthday bonus $200 testimonial bonus NO TRACKER.
Assist World is a virtual assistant staffing company that places remote administrative professionals with clients across various industries. The company serves diverse clients including a long-established mobile swim school in Florida and a luxury jewelry design business. Assist World matches detail-oriented virtual assistants with roles involving scheduling, client communication, appointment coordination, and operational support. The company emphasizes remote work flexibility and offers performance-based bonuses to incentivize quality service delivery.
