The role is ideal for a confident and enthusiastic individual who is looking to develop their knowledge of Medical Information. They will assist in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.
Responsible for handling medical information enquiries in English and Italian
Responsible for pharmacovigilance activities, such as initial intake of adverse events
To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center;
To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable;
To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
An undergraduate degree in life sciences or equivalent advanced degree with experience.
Customer service experience is an advantage
Fluency in both English and Italian
Advanced knowledge of MS Word and Excel
Excellent attention to detail and organizational skills
Independent problem solving and decision-making skills
Process oriented and critical thinking
Responsible approach to work duties
When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.
We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.
Quality: we hold ourselves to the standard patients deserve.
Integrity and trust: we do the right thing, especially when it is hard.
Drive and passion: we care about the outcome, because someone is waiting on it.
Agility and responsiveness: we move quickly, because patients cannot wait.
Belonging: everyone is welcome, and every voice counts.
Collaborative partnerships: we go further by going together.
We look forward to welcoming your application.
Medicine moves forward here. So will you.
At PrimeVigilance, patient safety is not one part of the job. It is why we exist.
We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.
That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.
If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.
Ergomed is a specialized Contract Research Organization (CRO) operating through its PrimeVigilance division, which was established in 2008 and has achieved consistent global organic growth. The company provides comprehensive pharmacovigilance services including Medical Information, Regulatory Affairs, and Quality Assurance to pharmaceutical and biotechnology clients, covering all therapy areas and medical devices. Ergomed specializes in Oncology and Rare Disease clinical trials, with a focus on both early-phase and contracted pharmacovigilance activities. The company maintains a global presence with staff based across Europe, North America, and Asia, serving as one of the leaders in pharmacovigilance and clinical research services.
