This is a remote position.
Key Responsibilities:
Patient Intake & Triage
Manage inbound patient referrals through BrightTree and partner systems
Accurately enter and verify demographic and insurance information
Apply clinical triage protocols based on CPAP/CCM compliance metrics
Assign patients to appropriate clinical personnel based on decision trees
Medical Data & System Management
Reconcile patient information between EMR systems and internal platforms
Upload daily compliance reports and maintain accurate logs
Ensure HIPAA-compliant data handling and documentation
Reporting & Documentation
Maintain clear, structured, and real-time documentation of all transactions
Contribute to internal SOPs and process documentation (Playbook)
Provide support in developing efficient workflows and compliance tracking
Operational Workflow Execution
Process 50–80 patient referrals per day, ensuring speed and accuracy
Manage tasks across multiple systems and tools
Communicate effectively with internal teams for issue resolution or clarification
Required Qualifications:
2+ years experience as a Medical Virtual Assistant or in a clinical admin role
Strong command of Microsoft Excel and Google Sheets
Experience with high-volume data entry and triage workflows
Excellent written English and attention to detail
Highly organized and capable of self-management in a remote setting
Requirements
Preferred Qualifications:
Experience in sleep therapy, CPAP/DME workflows
Background in medical office or clinical operations (non-licensed acceptable)
Exposure to insurance verification and intake tools
Experience using CRMs or medical workflow platforms
Familiarity with EMR systems (e.g., BrightTree or similar platforms)
Key Competencies:
Exceptional attention to detail and data accuracy
Proficient in Microsoft Excel and capable of generating and interpreting reports
Strong organizational and multitasking skills to manage high-volume workflows
Fast learner with excellent tech adaptability across multiple platforms and systems
Independent and process-driven work ethic, with a strong sense of accountability
Comfortable working remotely with minimal supervision in a collaborative team environment
Benefits
Employee Benefits- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
Government Benefits: Full support for required government benefits.
Supplemental Pay Types
13th Month Salary: A festive bonus to celebrate the year’s hard work.
Overtime Pay: Compensation for your extra effort and time.
Night Differential: Additional pay for working late hours or shifts.
Incentives: Performance-based incentives to reward your contributions and achievements
Outsource Access is a digital services company that helps IT Managed Services Providers, agencies, and professional service firms scale their business through integrated solutions. The company operates across multiple service lines including IT infrastructure and cybersecurity consulting for law firms, accounting practices, and SMBs in Toronto, as well as digital marketing services including SEO, PPC, social media management, and email automation for high-growth agencies. They specialize in precision-driven lead generation, conversion optimization, and marketing operations to help clients dominate their niches and generate qualified revenue. The company emphasizes data-driven strategies, clear communication, and measurable ROI across their service offerings.
