Oversee daily operations
Quality assurance
Escalation triage
Onboarding/ongoing training
Maintain familiarity - current smart phone apps, services, networks, trends
New product launches/workflow changes/brief the team
Knowledge Base, & Macros - priority levels, tagging logic, escalations
Maintain team scheduling rotation 365
Lead team mtgs - keep the team aligned/connected
Recurring cross-functional mtgs, translating updates into actionable guidance
Point of contact for other teams/select client contacts
Requirements
Smart phone
Zendesk
Coaching Skills
Health Tech
Written/verbal communication skills
Manage fast-paced environment
Problem-solving
Private remote network
Benefits
FT
Benefits
PTO
