Member Happiness Team Lead

• Oversee daily operations

• Quality assurance

• Escalation triage

• Onboarding/ongoing training

• Maintain familiarity - current smart phone apps, services, networks, trends

• New product launches/workflow changes/brief the team

• Knowledge Base, & Macros - priority levels, tagging logic, escalations

• Maintain team scheduling rotation 365

• Lead team mtgs - keep the team aligned/connected

• Recurring cross-functional mtgs, translating updates into actionable guidance

• Point of contact for other teams/select client contacts

Requirements

• Smart phone

• Zendesk

• Coaching Skills

• Health Tech

• Written/verbal communication skills

• Manage fast-paced environment

• Problem-solving

• Private remote network

Benefits

FT

Benefits

PTO