Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.
If you are an experienced customer success professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Manager.
The Member Relations Manager provides advice to a portfolio of assigned member colleges and universities regarding how Common App can help them reach their strategic goals. The Member Relations Manager serves as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of member-specific requirements within the application, sharing industry trends, member-specific statistics, and other pertinent information. The Member Relations Manager works to ensure a smooth experience for member institutions throughout the application year.
Requirements
This role requires:
Candidates must live in the United States.
Willing to travel to attend twice annual Common App Retreat.
Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience.
2-4 years of customer/member service background.
Experience in higher education
Exceptional verbal and written communication, presentation skills and active listening skills.
Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
Ability to understand organizational structure, products, and processes to educate both internal teams and members.
Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
Working knowledge of Google Suite.
Member-centered approach to work, with a personal goal to exceed expectations and causes for issues.
The ideal candidate will possess:
Knowledge of Common App software and organization.
Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
Analytical ability.
Experience with Salesforce and Acuity Scheduling.
Project or account management experience.
Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:
Work-Life balance
Virtual-first office
Paid Time Off (PTO)
Seven company-wide holidays
Nine floating holidays*
Sick leave
Monthly mental health day *floating holidays prorated depending on start date
Virtual-first support
Choice of PC of MAC laptop
May choose an external monitor, keyboard, mouse, and/or headset
One-time office set-up stipend
Monthly remote work stipend
Monthly mobile stipend
Financial security
Market-based salaries
Performance-based bonus
403(b) retirement plan
5% company contribution
additional 5% company match
3-year vesting schedule
Participation may begin immediately
Health & wellness
Choice of two health insurance plans
Health Savings Account, depending on health plan selection
Medical Flexible Savings Account, depending on health plan selection
Vision insurance
Dental insurance
Insurance coverage begins on the date of hire
Dependent Care Flexible Spending Account
Maven virtual clinic for women’s and family health
Company provided life and ad&d insurance
Opportunity to purchase additional life insurance for self, spouse, and dependents
Company provided short and long-term disability insurance
Career development
Budgeted annual funds for professional development
Growth opportunities within the company
Additional perks
Mutual of Omaha Employee Assistance Program
Mutual of Omaha will preparation services
Mutual of Omaha travel assistance
Payroll dedication pet insurance through PinPaws
1Password family account We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
HOW DO I APPLY
To apply for this opportunity, send your resume and cover letter with salary expectations.
PROTECTING YOUR PERSONAL INFORMATION:
During the recruiting process, please note that Common App will never:
Provide a job offer without an interview
Ask for payment to process documents, purchase equipment or for any other reason
Request banking or credit card information
Direct you to third-party services to obtain visas or other documentation As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.
If you believe you’re a victim of a job scam, report it to the Federal Trade Commission (FTC) or your state attorney general. To learn more about job scams, read the FBI’s public service announcement or visit the FTC site.
Common App is a national not-for-profit organization dedicated to advancing access, equity, and integrity in the college admission process. The organization operates a free online application platform used by more than 1 million students annually to apply to over 1,100 member colleges and universities across the United States. Common App serves a diverse student population, with approximately one-third being first-generation college applicants. The organization uses innovative technology to remove barriers in the college admissions process and help students forge their path to a better future.
