Job Title: Mortgage Loan Processor
Location: Remote
Reports To: Processing Manager
Employment Type: Full-Time
Pay Range: $24.00 - $28.00/hr
About Granite Bank
:Granite Bank is one of the fastest-growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever-changing industry while keeping our people first. Come join us
! Position Summar
y:A Loan Processor at Granite Bank would be responsible for managing and processing loan applications from initiation to closing. This includes verifying applicant information, ensuring compliance with regulatory requirements, and facilitating communication between borrowers, loan officers, and underwriter
s. Key Responsibiliti
es:Support complex administrative, customer support and operational processes on home loan applications, including owning communication with customers and third parties to obtain missing information and documentati
on.Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experien
ce.Perform transaction review of home loan applicatio
ns.Review documentation and obtain missing informati
on.Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are m
et.Ensure work performed is consistent with published policies and procedur
es.Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreemen
ts.Act as an escalation point for Loan Officers to resolve issues and provide guidance and traini
ng.Collaborate and consult with peers, partners and managers to resolve issues and achieve go
als Experie
nce:5+ years of Loan Processing experience in a mortgage sett
ing.Experience with proactive problem solving and resolving customer complai
nts.Experience independently driving workload and meeting set expectati
ons. Sk
ills:Exposure to Encompass sy
stem.Ability to gather, organize, and interpret
data.Ability to navigate multiple computer screens while working on the p
hone.Demonstrated comfort and success in voice-to-voice customer ser
vice.Strong attention to detail and accuracy sk
ills.Good verbal, written, and interpersonal communication sk
ills. Granite Bank is an Equal Opportunity Em
otice.
Granite Bank is one of the fastest-growing locally owned community banks in Minnesota. The bank focuses on helping customers achieve their financial and homeownership goals through mortgage lending and other banking products. Granite Bank operates with core values centered on accessibility, agility, transparency, family feel, and empowerment. The organization is actively expanding its product line and adapting to industry changes while prioritizing its employees and customer service experience.
