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Mortgage Specialist Associate


Base Salary
53k-88k USD

Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The primary role of the Mortgage Specialist Associates (MSA) is to facilitate the sale of Manulife Bank’s mortgage solutions. The MSAs will collect all required documentation from the clients, include all notes to support the application and package and submit the mortgage deals appropriately with a focus on accuracy to expedite the decision process. They will be responsible for achieving a specified quota relating to successful deal submission and fundings. They will work directly with Mortgage Specialists to gather required information and answering questions to facilitate a successful and seamless mortgage sale.

Individual Accountabilities:

  • Responsible to maintain client engagement through the mortgage application process. This includes ensuring the deal continues to meet all of the administrative requirements throughout the mortgage application process.
  • Identifying cross sell opportunities for ancillary products that may/may not have been discussed in the initial sales conversation with the MS including payroll set-up, credit card or creditor insurance products.
  • Responsible for the collection of all required documentation for the mortgage application.
  • Packaging documents, reviewing them for accuracy and completeness, entering the deal on end-to-end in a concise manner that follows standardized processes and gets the deal to decision status in a accelerated fashion to reduce likelihood of client choosing an competing lender.
  • Responsible for ordering appraisals and acting as a liaison between RLS and all related parties (lending, title insurers, clients)
  • Receiving, researching and responding to client and head office inquiries relating to deals, providing information, explaining policies to clients and facilitating a resolution in a timely manner where required.
  • Ensure flow of business occurs seamlessly by coordinating field activities and directing business to the appropriate servicing unit of the Bank
  • Utilizing our CRM tool ( to update file status and provide status reports to the various MSs and RVPs and advisors.

Job Requirement:

  • 2+ year previous experience in residential mortgage administration
  • Ability to influence and communicate effectively with end clients
  • Solid financial services and banking industry knowledge
  • Excellent written and oral communication skills
  • Post-secondary degree or diploma in business an asset
  • Well organized and effective time management skills
  • Highly proficient in Excel and other office applications


· Strong attention to detail

  • Multi-tasking and creative problem solving skills
  • Positive and co-operative attitude
  • Strong collaborative skill set to work with MSs to create a superior client experience along with excellent administrative and follow-up skills
  • Comfortable working in a fast-paced, deadline oriented environment
  • Ability to take initiative, and have a motivated, competitive mindset
  • Aptitude for math/number skills and strong analytical skills
  • Must remain calm under pressure and time deadlines
  • Strong interpersonal relationship building and listening skills


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario - Full Time Remote

Salary range is expected to be between

$52,650.00 CAD - $87,750.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

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