The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction.
% of time (must total to 100%) Description of Duty 100% Customer Service (both internal and external)
Manage escalations
Perform system audits to ensure agent network compliance
Manage cost controls and approvals of exceptions and 3rd party costs.
Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
Work with other members of the team to ensure the best experience for our customers.
Works with It on system enhancements
Document all interaction with agents and Relo
QUALIFICATIONS AND PREFERRED SKILLS (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Certification Requirements
Associate’s degree or business diploma required (or equivalent experience) Qualifications and Experience Requirements
Exceptional customer service skills
Ability to multitask in a fast-paced environment
Attention to detail
Analytical and problem-solving skills
Outstanding communication skills
Domestic House Hold Goods background preferred
Self-motivated
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
Position Title: Moving Operations Specialist
Salary Range: $40,000.00 - $50,000.00 USD
Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. Vacancy Status: This posting reflects an existing vacancy within our organization.
