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The Role
Epic Business intelligence developers (BIDs) create analytics content for end users and third parties who require Epic data tools or exports. This role is responsible for designing, developing, and maintaining robust BI solutions native to the Epic reporting suite as well other enterprise data platforms. BIDs design and create analytics solutions based on an in-depth knowledge of Epic operational system usage and requires a deep understanding of system build, end user workflows, and patterns of use. Both technical skills required to design and write content paired with the operational knowledge to understand what report consumers need to see are critical to the success of a BID.
Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
Key Responsibilities
Translates data needs of the business to structure and provide recurring data extracts or develop custom solutions for an operational or strategic problem.
Work closely with Epic Application analysts, database administrators and architects, and business users to understand reporting needs.
Provide technical support and training to end-users on BI tools and data interpretation
Responsible for creating, maintaining, and updating Epic Reporting Content to display Epic data from Chronicles, Clarity, and Caboodle
Responsible for configuration and testing Epic-released and Foundation System content for all reporting tools. This includes configuring settings and security groups for custom metrics/design as well. Tools include:
Reporting Workbench
SlicerDicer and custom filters
Radar Dashboarding
Cubes
Extracts
Third-party BI tools
Epic data in Caboodle
Cogito SQL
Develops effective auditing and validation processes to ensure accurate and timely availability of data.
Responsible for distributing analytics content to data consumers.
Responsible for maintaining the Analytics Catalog and associated metadata records. Also responsible to maintain documentation for data sources, report logic, and data definitions
Ensure all reporting solutions comply with HIPAA and relevant data privacy policies and regulations
Skills and Experience
A degree in engineering, physics, computer sciences, math, information systems, or statistics (preferred)
Strong communication skills (verbal and written)
Critical thinking and an analytical mind; continuous learner mindset with a focused attention to detail
User-focused design and data visualization skills, leverages the fundamentals of report design
Proficiency with SQL and relational database concepts
Familiarity with Epic applications and database structure, with the ability to gain an in-depth understanding of the data model through data model classes (if not already certified)
Ability to understand data structures that could benefit the entire data environment:
For financial reporting prior experience working with an AR system is desirable
For clinical reporting: prior experience working with an EMR system is desirable
Ability to work with technical and non-technical stakeholders
Translation of complex technical concepts
Minimum Years of Experience
Bachelor's degree and 5 years' experience in a Data Analyst role, in a healthcare setting (required) or 7 years of related experience in lieu of degree.
Experience in relational database, report writing, and/or SQL (required)
Experience with analytics and reporting in a healthcare environment (required)
Epic Clarity Data Model Certification Required (see below)
Other Knowledge, Skills, and Abilities Required
Required to obtain or have 1 of the 3 data model Certifications/Accreditations:
Access Data Model, Clinical Data Model, or Revenue Data Model
Required to hold or obtain Cogito Certification/Accreditation (required)
In addition, BIDs who are developing reports for a specific application should study the materials for the data model knowledge track for that Epic application
Experience with PowerBI, Tableau, or other 3rd party visualization tool (preferred)
Additional Details
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Nordic Global is a professional services firm specializing in ServiceNow implementation and digital health transformation consulting. The company serves healthcare provider organizations and other enterprise clients, delivering solutions across IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), and healthcare-specific applications. Nordic Global combines deep ServiceNow platform expertise with healthcare industry knowledge, helping clients modernize their IT infrastructure, improve service delivery, and execute digital transformation initiatives aligned with clinical and operational priorities. The firm provides strategic advisory services, enterprise solutions delivery, and managed services to support healthcare systems' evolution toward digital health, interoperable architectures, and improved patient outcomes.
