Location Designation: Fully Remote
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
GBS
Account Management is a client-facing role working in concert with field-based Account Executives to support our inforce book of business, levering service excellence as the standard to drive loyalty, persistency, and profitability. In the National segment, our end customers are large employers with 5,000+ employees. Account Managers balance independent work to educate clients and brokers on benefit programs and service capabilities, while simultaneously responding to service issues and lifecycle requests. Account Managers leverage in-depth product and systems knowledge and a bias for action to effectively remove roadblocks and resolve complex service issues for our National clients.
Responsibilities:
- Coordinate with National Account Executive and National Client Facing Manager where applicable, to ensure client needs are met and potential problems are averted on assigned book of business.
- Responsible for resolving complex client inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services.
- Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicate clearly, accurately and effectively with all business partners.
- Involved in new client implementations to introduce the concept of the Account Team and establish a connection with the client.
- Prepare and deliver web and telephonic presentations with the client to educate and inform on benefits, services, and self administration tools for billing and reporting.
- Participate in regularly scheduled feedback and information exchange sessions with key business partners.
- Training and mentoring of less experienced team members.
- Identify and train on process improvements and participate in cross-functional projects.
Qualifications:
- Bachelor’s degree or equivalent experience.
- 3 – 5 years progressive customer service or business operations experience.
- Insurance industry experience preferred.
- Advanced customer service soft skills.
- Business analytics and reporting experience.
- Highly adept at creative problem-solving.
- Experience with training and presenting in-person and virtually.
- Ability to diagnose sense of urgency and set priorities accordingly.
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is four weeks from the Posting Date listed above.
Salary range: $65,000-$100,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
