The NetSuite Administrator exists to own, operate, and continuously improve Omilia's Oracle NetSuite ERP environment — a complex OneWorld setup spanning four legal entities with multi-currency, multi-book accounting, ARM-driven revenue recognition, and live Greek fiscal compliance. This role is the single point of technical accountability for NetSuite at Omilia, sitting at the intersection of Finance operations and enterprise systems. The successful individual works autonomously as a trusted partner to Finance, Engineering, and external auditors, ensuring the system is always audit-ready, integrated, and aligned to business needs.
Accountabilities
Own and govern the NetSuite ERP environment end-to-end, including system health, change control, and continuous improvement across all subsidiaries.
Ensure the integrity and accuracy of multi-book accounting, intercompany transactions, and consolidated financial reporting in NetSuite OneWorld.
Maintain and evolve the Advanced Revenue Management (ARM) module to support compliant, audit-ready revenue recognition under IFRS 15 / ASC 606.
Act as the primary technical owner of NetSuite integrations, ensuring reliable data flow between NetSuite and billing, CRM, and payroll platforms.
Sustain audit readiness across SOC 2, PCI-DSS, and statutory frameworks by maintaining system documentation, access controls, and change evidence.
Drive NetSuite development and improvement projects, liaising with implementation partners and evaluating SuiteApps to expand system capabilities.
Key Responsibilities
Manage user roles, permissions, and access controls across all subsidiaries within the OneWorld environment.
Maintain and improve saved searches, custom reports, dashboards, and KPIs for Finance and Leadership stakeholders.
Administer accounting period opens/closes and coordinate month-end and year-end system tasks.
Configure and maintain Advanced Revenue Management (ARM) — Revenue Arrangements, Revenue Elements, and Recognition Rules — for SaaS subscription contracts.
Troubleshoot revenue recognition discrepancies across primary and secondary accounting books.
Administer multi-book accounting setup (primary EUR/USD and secondary EUR/USD books) and monitor intercompany transaction matching, elimination entries, and FX postings.
Maintain and troubleshoot integrations between NetSuite and third-party platforms including billing, CRM, and payroll systems.
Build and maintain saved searches, SuiteQL queries, and workflows to automate Finance operations.
Support the myDATA integration for Greek VAT and fiscal reporting compliance.
Maintain change logs, system documentation, and control evidence for internal and external auditors.
Lead or participate in NetSuite improvement and implementation projects, and evaluate SuiteApps or third-party tools to expand capabilities.
Requirements
4+ years of hands-on NetSuite administration experience.
Proven experience with NetSuite OneWorld in a multi-subsidiary, multi-currency environment — non-negotiable.
Strong working knowledge of NetSuite multi-book accounting (primary and secondary books).
Experience configuring the Advanced Revenue Management (ARM) module.
Proficiency in SuiteQL for custom reporting and data extraction.
Solid understanding of accounting fundamentals: debits/credits, intercompany eliminations, FX revaluation.
Ability to work independently with minimal supervision in a remote setup.
Strong written and verbal English communication skills.
Nice to have:
SuiteScript 2.x experience for workflow automation and scripting.
IFRS 15 / ASC 606 revenue recognition in a SaaS context.
IFRS 16 lease accounting in NetSuite.
Fixed Asset Management (FAM) module experience.
Experience integrating NetSuite with billing platforms such as Nue, Zuora, or Salesforce CPQ.
Exposure to Greek myDATA or similar e-invoicing and fiscal reporting integrations.
NetSuite Administrator or SuiteFoundation certification.
NetSuite SuiteAnalytics Workbook experience.
Background in enterprise SaaS or PE-backed technology environments.
Omilia Note
Contribute actively and effectively as an integrated team member.
Act as an Omilia ambassador in all interactions.
Benefits
Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Omilia is a conversational AI platform that delivers enterprise-grade customer service automation through self-learning agentic technology. The company specializes in voice and digital customer service solutions, including virtual agents, security agents, and workforce AI tools that enable task automation with over 90% completion rates. Omilia's unified platform is architectured specifically for omnichannel customer service across IVR, chat, messaging apps, and mobile channels, with zero-day deployments that require no coding. The platform continuously learns from real customer interactions to improve accuracy and personalization without manual retraining, and includes anti-fraud protection mechanisms. Omilia has been recognized as a Leader in the Forrester Wave and IDC MarketScape, and as a Visionary in Gartner's Magic Quadrant for Conversational AI Platforms.
