About us:Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity:
The Network Monitoring & Observability Engineer is responsible for proactively monitoring and improving the performance, availability, and reliability of Wifinity’s managed Wi-Fi and network infrastructure across multiple customer environments.
This role will initially focus on network monitoring, alerting, and incident response, while progressively evolving into observability and AIOps capabilities, including alert correlation, automation, and service-level insight, problem profiling and resolution guidance.
The role ensures seamless connectivity for end-users through rapid incident detection, effective troubleshooting, and continuous improvement of monitoring and operational processes, while contributing to the organisation’s transition towards a proactive, intelligent operations model.
Key areas of focus:
Monitoring & Incident Response (Core Role – Day 1)
Maintain, configure, and continuously enhance network monitoring platforms, proactively proposing and implementing improvements to enable faster and more accurate detection of performance‑impacting issues.
Monitor Wi-Fi and network infrastructure across multiple sites (Wi-Fi, LAN, WAN)
Respond to alerts and proactively identify performance issues
Troubleshoot network faults and support rapid restoration of service
Analyse key performance metrics (AP health, client experience, latency, authentication)
Perform root cause analysis and support resolution of recurring issues
Collaborate with internal engineering teams and external vendors to deliver resolutions Alerting & Signal Improvement
Configure and refine monitoring alerts and thresholds
Reduce false positives and alert noise to improve operational efficiency
Ensure alerts are actionable and aligned to real service impact
Contribute to the design of improved alerting strategies (tagging, routing, prioritisation) Observability Evolution
Support the transition from monitoring to observability by:
Improving telemetry coverage (metrics, logs, events)
Enhancing service-level visibility
Contribute to correlation of alerts and events to identify root causes faster
Assist in developing service health dashboards and performance reporting Automation & Workflow Integration
Support integration of monitoring tools into operational workflows (e.g. ticketing systems)
Assist with:
Alert enrichment
Auto-ticketing and routing
Data extraction and reporting automation
Contribute to the development of runbooks and standard response procedures Continuous Improvement
Identify trends, recurring issues, and opportunities for improvement
Contribute to improvements in:
Monitoring coverage
Alert logic
Incident handling processes
Support development of documentation, SOPs, and knowledge base Reporting & Service Insight
Produce and maintain dashboards and reports on:
Network performance
Availability
Incident trends
Support reporting on KPIs such as:
Uptime
MTTD / MTTR
SLA compliance Customer & Operational Focus
Take ownership of incidents through to resolution
Communicate clearly with:
NOC teams
Engineering teams
Customer Services
Support proactive identification of customer impact
About you:
You are a proactive and analytical network operations professional with strong troubleshooting capabilities and a desire to develop into observability and automation.
You are:
Customer-focused and outcome-driven
Comfortable working in a fast-paced operational environment
Interested in improving monitoring through automation and smarter data use
Willing to learn and adopt new approaches such as AIOps and AI-assisted diagnostics
We are looking for someone that:
Has strong troubleshooting and incident prioritisation skills
Is comfortable working in a NOC or operational support environment
Can analyse alerts and identify patterns or underlying issues
Is keen to develop skills in:
Observability
Automation
AI-assisted operations
Demonstrates a proactive mindset and ownership of problems
Communicates clearly and works effectively across teams
Your experience:
Experience in a NOC or 24x7 monitoring environment (or similar operational role)
Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog or similar)
Understanding of Layer 2 / Layer 3 networking fundamentals
Familiarity with Wi-Fi technologies and platforms (e.g. Ruckus, Cambium, TP-Link)
Understanding of authentication (e.g. RADIUS, captive portals)
Basic scripting or automation experience (Python, PowerShell, APIs) (desirable)
Awareness of:
Alert correlation
Automation workflows
AI/AIOps concepts (desirable but not essential) Qualifications
Essential - Degree in IT or related fields (or equivalent experience). Desirable - Certifications such as CCNA, CWNA, Network+, ITIL preferred.
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.
