Support a network integration initiative for the LHC team by providing enterprise-level LAN/WAN and telecommunications services. The role focuses on maintaining stable, secure, and reliable network connectivity across integrated environments. This is a Windows-based environment role.
Support the LHC agency migration initiative, including re-IP activities across approximately 530 LHC agencies
Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with primary focus on Cisco Meraki technologies
Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams
Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards
Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments
Collaborate with network engineers, project teams, and business stakeholders on network implementations, upgrades, and migrations
Deliver technical guidance and support to end users and IT teams on troubleshooting and network-related issue resolution
Document network configurations, procedures, and operational activities per organizational standards
Leverage enterprise AI tools (GitHub Copilot, Microsoft 365 Copilot) for troubleshooting, documentation, analysis, and automation — approximately 90% weekly usage expected MANDATORY SKILLS (7+ Years Each)
LAN/WAN Networking
Network Troubleshooting
TCP/IP
Network Hardware & Telecom Equipment
Experience in an ITIL environment
Proficiency with enterprise-approved AI and GenAI tools NICE-TO-HAVE SKILLS
Experience in healthcare or large enterprise network environments
Exposure to network security practices
Ability to train or guide end users and junior IT staff
Familiarity with network integration or migration projects
