At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment. This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States.
What you will do
Provide high-quality customer support for banking and card-related inquiries
Handle incoming calls and written requests from customers in English
Resolve customer issues during the first contact whenever possible
Support transaction authorization processes and handle card-related (sensitive) data
Assist customers with account-related topics, payments, and billing issues
Escalate more complex cases to dedicated teams when required
Maintain accurate documentation in internal systems
Work within defined procedures and ensure compliance with financial regulations
Build positive and professional relationships with customers
What we are looking for
Very good command of English (C1) both written and spoken
Secondary education (high school diploma) – students and graduates welcome
Customer-oriented mindset and willingness to learn
Good communication and interpersonal skills
Basic computer skills (MS Office, ability to navigate systems)
Ability to work with procedures and deadlines
Nice to have
First experience in customer service, call center or banking
Interest in financial products and customer support
What we offer
Stable employment in a recognizable international company
Full onboarding and paid training
Clear career paths and internal development opportunities
Friendly, supportive team environment
Up to +15% bonus for non-standard working hours
Working conditions
This role operates in a 24/7 shift environment, requiring full flexibility.
Work may include:
Night shifts
Weekends
Public holidays
This role is designated as home-based remote.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: zł61 030,00 - zł71 800,00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
U.S. Bank is a financial services institution that helps customers and businesses make better financial decisions while supporting community growth and success. The company offers banking and financial services to both retail and business clients. U.S. Bank is actively involved in mergers, acquisitions, and divestitures, requiring sophisticated technology integration capabilities across applications, infrastructure, data management, security, and third-party systems. The organization emphasizes employee development and career growth, providing opportunities for staff to develop new skills and discover their potential across diverse roles and business units.
