Onboarding Specialist

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

At Bitso, we are dedicated to providing an exceptional experience for our Bitsonauts, ensuring they feel supported, valued, and engaged from day one. As part of our commitment to excellence, we are seeking a dynamic and passionate Onboarding Specialist to join our L&D and Experience team. This role is crucial in creating and delivering a magical onboarding experience for new hires, ensuring they integrate smoothly into our company culture and are set up for success.

Reports To

Experience & Development Manager

Who You Are

Failure to meet any of the following required qualifications could result in an automatic rejection.

• Lives in Mexico City
• Passion for creating exceptional and magical employee experiences.
• Experience in developing and delivering onboarding programs for both remote and in-person settings.
• Previous experience in high-paced startup environments.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency with HRIS systems and onboarding software.
• Analytical skills for data collection and interpretation.
• Commitment to DE&I principles and practices.
• Flexibility to adapt onboarding processes for remote or hybrid work environments.
• Strong problem-solving and creative thinking skills to design engaging onboarding experiences.
• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
• Adaptability to changing needs and priorities.
• Desired experience in the cryptocurrency industry.

What You Will Do

• Develop and deliver onboarding programs: Design and implement comprehensive onboarding programs for new hires that cater to both remote and in-person settings, ensuring a consistent, engaging, and magical experience regardless of location.
• Execute onboarding processes: Facilitate onboarding sessions, including orientation, training, and integration activities, to provide new hires with the tools and knowledge they need to succeed and feel a special connection to Bitso.
• Continuous Improvement: Regularly evaluate and improve onboarding processes and materials based on feedback and industry best practices to ensure they remain relevant, effective, and enchanting.
• Collaboration: Work closely with HR, IT, and departmental teams to coordinate onboarding logistics and ensure a seamless and special experience for new hires.
• Culture integration: Promote company culture and values throughout the onboarding process, helping new hires feel connected, engaged, and inspired by Bitso's mission and vision.
• Support and guidance: Provide ongoing support and resources to new hires during their onboarding period, addressing any questions or concerns they may have to ensure a smooth and magical transition.
• Support managers: Collaborate with managers to support them in onboarding new hires to their teams, ensuring a smooth transition, integration, and a special team environment.
• Facilitate business learning: Conduct internal business learning sessions to educate new hires and existing employees on various aspects of the business, fostering a deeper understanding and appreciation of Bitso's operations and goals.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Who We Are

With over 8 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family LeavePolicy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Volunteering days.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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